Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
RIZAFE FERRER

RIZAFE FERRER

VALENZUELA,PHILIPPINES

Summary

Motivated professional with varied experience across customer-facing roles. Demonstrates strong communication and teamwork abilities, contributing to positive customer experiences and operational success. Eager to apply proactive problem-solving skills in future opportunities.

Overview

11
11
years of professional experience

Work History

Sales Executive

YUTOP DECORATION CORP.
VALENZUELA
08.2023 - 01.2026
  • Achieved company targets through effective sales strategies that enhanced customer engagement.
  • Managed customer relationships through consultative sales techniques to attain individual sales goals.
  • Resolved customer issues and complaints, ensuring swift solutions that improved customer retention.
  • Delivered friendly service to build exceptional customer satisfaction, and foster loyalty.

Customer Service Representative

ALORICA INC.
QUEZON CITY
06.2022 - 07.2023
  • Monitored customer satisfaction metrics to identify trends and implement strategies addressing areas of concern.
  • Created customer service guidelines and procedures, standardising response times and enhancing quality of service across team.
  • Escalated complex customer issues to ensure timely resolution and enhance client retention.
  • Facilitated fulfilment of customer orders across multiple channels, ensuring accurate and timely delivery.

VAULT CUSTODIAN

SINAG PAWNSHOP
meycauayan
07.2020 - 01.2021
  • Managed customer complaints through calm, clear communication and effective problem-solving, ensuring customer satisfaction.
  • Resolved customer queries and problems using effective communication and providing step-by-step solutions.
  • Maintained clean, safe working environments, significantly reducing the risk of accidents and promoting employee well-being.
  • Strengthened working relationships by actively participating in team-building activities, fostering collaboration and a positive work culture.

Service Crew Member

McDonald's
meycauayan
07.2015 - 01.2018
  • Maintained outstanding customer satisfaction levels by delivering service with a smile and going the extra mile to attend to customer requirements.
  • Welcomed customers warmly upon entry, fostering a friendly atmosphere that encourages repeat visits.
  • Assisted kitchen staff during peak service times by preparing ingredients and plating meals, ensuring timely delivery of dishes.
  • Upheld hygiene standards by consistently cleaning and sanitising tables, counters, and service areas to create a safe dining environment.

Education

BACHELOR OF SECONDARY EDUCATION MAJOR IN ENGLISH

POLYTECHNIC COLLEGE OF THE CITY OF MEYCAUAYAN
Meycauayan, BUL
2020

Skills

  • Problem solving
  • Conflict resolution
  • Team collaboration
  • Effective communication
  • Communication
  • Customer retention strategies

References

  • Ms. Bernadette Lucañas
    09399061301
    Business Development Manager

Anbrunch Inc.

  • Dearly Clarido

Secretary

0967-763-3016

Yutop Decoration Corp

  • Ellen Bird Solomon

Teacher

09556952832

Bignay National Highschool

  • Norman Panelo

Teacher

09363911927

Bignay National Highschool

Timeline

Sales Executive

YUTOP DECORATION CORP.
08.2023 - 01.2026

Customer Service Representative

ALORICA INC.
06.2022 - 07.2023

VAULT CUSTODIAN

SINAG PAWNSHOP
07.2020 - 01.2021

Service Crew Member

McDonald's
07.2015 - 01.2018

BACHELOR OF SECONDARY EDUCATION MAJOR IN ENGLISH

POLYTECHNIC COLLEGE OF THE CITY OF MEYCAUAYAN
RIZAFE FERRER