RIZAFE FERRER
VALENZUELA,PHILIPPINES
Summary
Motivated professional with varied experience across customer-facing roles. Demonstrates strong communication and teamwork abilities, contributing to positive customer experiences and operational success. Eager to apply proactive problem-solving skills in future opportunities.
Overview
11
11
years of professional experience
Work History
Sales Executive
YUTOP DECORATION CORP.
VALENZUELA
08.2023 - 01.2026
- Achieved company targets through effective sales strategies that enhanced customer engagement.
- Managed customer relationships through consultative sales techniques to attain individual sales goals.
- Resolved customer issues and complaints, ensuring swift solutions that improved customer retention.
- Delivered friendly service to build exceptional customer satisfaction, and foster loyalty.
Customer Service Representative
ALORICA INC.
QUEZON CITY
06.2022 - 07.2023
- Monitored customer satisfaction metrics to identify trends and implement strategies addressing areas of concern.
- Created customer service guidelines and procedures, standardising response times and enhancing quality of service across team.
- Escalated complex customer issues to ensure timely resolution and enhance client retention.
- Facilitated fulfilment of customer orders across multiple channels, ensuring accurate and timely delivery.
VAULT CUSTODIAN
SINAG PAWNSHOP
meycauayan
07.2020 - 01.2021
- Managed customer complaints through calm, clear communication and effective problem-solving, ensuring customer satisfaction.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Maintained clean, safe working environments, significantly reducing the risk of accidents and promoting employee well-being.
- Strengthened working relationships by actively participating in team-building activities, fostering collaboration and a positive work culture.
Service Crew Member
McDonald's
meycauayan
07.2015 - 01.2018
- Maintained outstanding customer satisfaction levels by delivering service with a smile and going the extra mile to attend to customer requirements.
- Welcomed customers warmly upon entry, fostering a friendly atmosphere that encourages repeat visits.
- Assisted kitchen staff during peak service times by preparing ingredients and plating meals, ensuring timely delivery of dishes.
- Upheld hygiene standards by consistently cleaning and sanitising tables, counters, and service areas to create a safe dining environment.
Education
BACHELOR OF SECONDARY EDUCATION MAJOR IN ENGLISH
POLYTECHNIC COLLEGE OF THE CITY OF MEYCAUAYAN
Meycauayan, BUL2020
Skills
- Problem solving
- Conflict resolution
- Team collaboration
- Effective communication
- Communication
- Customer retention strategies
References
- Ms. Bernadette Lucañas
09399061301
Business Development Manager
Anbrunch Inc.
- Dearly Clarido
Secretary
0967-763-3016
Yutop Decoration Corp
- Ellen Bird Solomon
Teacher
09556952832
Bignay National Highschool
- Norman Panelo
Teacher
09363911927
Bignay National Highschool
Timeline
Sales Executive
YUTOP DECORATION CORP.
08.2023 - 01.2026
Customer Service Representative
ALORICA INC.
06.2022 - 07.2023
VAULT CUSTODIAN
SINAG PAWNSHOP
07.2020 - 01.2021
Service Crew Member
McDonald's
07.2015 - 01.2018
BACHELOR OF SECONDARY EDUCATION MAJOR IN ENGLISH
POLYTECHNIC COLLEGE OF THE CITY OF MEYCAUAYAN