Riza Rico
Canlaon, Province of Negros Oriental
Summary
Adept at balancing high-volume customer service with detailed data analysis, I enhanced team productivity and customer satisfaction. Skilled in CRM management and problem-solving, I excel in creating efficient, customer-focused solutions. My approach boosts loyalty and operational efficiency, showcasing a unique blend of technical and interpersonal skills.
Overview
10
10
years of professional experience
Work History
Virtual Assistant/Junior Data Analyst
Freelance
10.2024 - Current
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Facilitated smooth operations with proficient data entry and document management for various projects.
- Maintained a well-organized database system for improved information accessibility in daily operations.
Customer Service Representative
Concentrix
07.2015 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Customer Service Representative
Transcom Bacolod
10.2014 - 06.2015
- Increased efficiency and team productivity by promoting operational best practices.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Met customer call guidelines for service levels, handle time and productivity.
Education
No Degree - Teaching English As A Foreign Language
Teacher Record
TEFL Professional Institute - Teacher Record 01-2024
No Degree - Contact Center Service
Technical Education & Skills Development Authority
Canlaon, Province Of Negros Oriental, Philippines01-2017
Bachelor of Elementary Education - General Education
Saint Joseph College of Canlaon
Canlaon, Province Of Negros Oriental, Philippines03-2014
Skills
- Customer service
- Calendar management
- Data entry
- Microsoft office
- CRM management
- Problem-solving
- Multitasking and organization
- Verbal and written communication
- Scheduling
- Spreadsheet development
- Team collaboration
- Customer and client relations
- Research and analytical skills
Timeline
Virtual Assistant/Junior Data Analyst
Freelance
10.2024 - Current
Customer Service Representative
Concentrix
07.2015 - 09.2024
Customer Service Representative
Transcom Bacolod
10.2014 - 06.2015
No Degree - Teaching English As A Foreign Language
Teacher Record
No Degree - Contact Center Service
Technical Education & Skills Development Authority
Bachelor of Elementary Education - General Education
Saint Joseph College of Canlaon
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