RIZA A. BASALIO
Basey,Philippines
Summary
Dedicated Social Welfare and Development professional with extensive experience in programme implementation and supervisory leadership, managing approximately 198 personnel across 24 municipalities and 36,000 families within Pantawid Pamilyang Pilipino Program. Achieved significant improvements in organisational performance and service delivery to vulnerable communities through effective supervision, coaching, and strategic stakeholder engagement. Focused on ethical leadership, continuous improvement, and delivering impactful social protection services.
Overview
16
16
years of professional experience
Work History
Social Welfare and Development Professional / 4Ps Program Personnel
DEPARTMENT OF SOCIAL WELFARE AND DEVELOPMENT
09.2010 - Current
- Supervise and monitor the implementation of the Pantawid Pamilyang Pilipino Program (4Ps) in assigned areas to ensure compliance with program policies, standards, and operational guidelines.
- Coordinate with Municipal/City Local Government Units, partner agencies, community stakeholders, and other government institutions in addressing beneficiary concerns and strengthening program convergence.
- Monitor compliance of beneficiary households with program conditions, particularly in education, health, and Family Development Sessions (FDS).
- Ensure timely and appropriate action on beneficiary complaints, requests, and grievances through the Grievance Redress System (GRS).
- Provide technical assistance, coaching, and mentoring to field staff in the effective delivery of program services.
- Monitor staff performance and accomplishment against established targets, timelines, and quality standards.
- Facilitate the identification and resolution of operational issues affecting program implementation.
- Provide guidance to staff in handling complex cases and ensure appropriate referral and intervention.
- Participate in program planning, assessment, monitoring, and evaluation activities.
- Analyze program data and operational reports to identify trends, performance gaps, risks, and areas requiring corrective action.
- Recommend appropriate interventions to address low performance, delays, compliance concerns, data inconsistencies, and other implementation challenges.
- Support initiatives that improve efficiency, digitalization, data management, and client-centered service delivery.
- Promote teamwork, professional accountability, ethical conduct, and adherence to DSWD and Civil Service Commission policies.
- Strengthened staff performance through regular coaching, monitoring, feedback, and performance improvement interventions.
- Improved the quality and timeliness of program reports through systematic review, validation, and follow-up mechanisms.
- Assisted in addressing operational gaps affecting beneficiary compliance, data updating, case management, and program implementation.
- Strengthened coordination with LGUs and stakeholders to resolve beneficiary concerns and facilitate appropriate referrals.
- Promoted a culture of accountability by ensuring that staff accomplishments, gaps, and corrective actions were properly documented.
- Contributed to the effective implementation of 4Ps through evidence-based monitoring and timely management interventions.
- Prepare and review reports, memoranda, communications, presentations, and other official documents.
- Represent the program in meetings, coordination activities, consultations, and other official engagements as assigned.
- Supported the delivery of responsive services to poor and vulnerable households while maintaining confidentiality, professionalism, and ethical standards.
- Supported the delivery of responsive services to poor and vulnerable households while maintaining confidentiality, professionalism, and ethical standards.
Education
MASTERS IN MANAGEMENT - MAJOR IN PUBLIC ADMINISTRATION
PHILIPPINE CHRISTIAN UNIVERSITY
MANILA01-2024
Master of Social Work (MSW) (12 Graduate Units Ear - MASTER OF SCIENCE IN SOCIAL WORK
LEYTE NORMAL UNIVERSITY
MANILA2010
BACHELOR'S DEGREE - BACHELOR OF SCIENCE IN SOCIAL WORK
LEYTE NORMAL UNIVERSITY
TACLOBAN CITY2007
Skills
- Data analysis
- Database Management
- Program Monitoring Systems
- Report Preparation
- Records Management
- Digital Documentation
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Online Collaboration Tools
- Stakeholder Engagement
- Presentation design
Custom
- Social Welfare and Development, Social Case Management, Case Assessment and Intervention, Child Protection, Family Development Session Concepts and Facilitation, Referral Systems and Inter-Agency Coordination, Social Work Ethics and Professional Standards
- 4Ps Program, Pantawid Pamilyang Pilipino Program Implementation, Compliance Verification System, Beneficiary Data Updating, Grievance Redress System, Program Monitoring and Evaluation, Beneficiary Case Management, Family Development Sessions, Program Policies and Operational Guidelines
- Leadership and Management, Leadership and Supervisory Development, Coaching and Mentoring, Performance Management, Conflict Resolution, Team Building, Decision-Making, Strategic Planning, Results-Based Management
- Governance and Public Service, Good Governance, Gender and Development, Child Protection, Code of Conduct and Ethical Standards for Public Officials and Employees, Data Privacy and Confidentiality, Civil Service Rules and Regulations
References
PAULA B. UNAY, RSW, MM
PDO-V-DIVISION CHIEF
Department of Social Welfare and Development
Contact Number: 09293401576
IRENE A. PERMEJO
SWO-IV-PSD
Contact Number: 09495726354
FELICITAS DAZO-TABIONGAN
RETIRED HEAD SOCIAL WORK DEPARTMENT
LEYTE NORMAL UNIVERSITY
Contact Number: 09173108863
Timeline
Social Welfare and Development Professional / 4Ps Program Personnel
DEPARTMENT OF SOCIAL WELFARE AND DEVELOPMENT
09.2010 - Current
MASTERS IN MANAGEMENT - MAJOR IN PUBLIC ADMINISTRATION
PHILIPPINE CHRISTIAN UNIVERSITY
Master of Social Work (MSW) (12 Graduate Units Ear - MASTER OF SCIENCE IN SOCIAL WORK
LEYTE NORMAL UNIVERSITY
BACHELOR'S DEGREE - BACHELOR OF SCIENCE IN SOCIAL WORK
LEYTE NORMAL UNIVERSITY