Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Hi, I’m
Rivera Kayla Michelle
Muntinlupa City
Summary
Overview
7
years of professional experience
14
years of post-secondary education
Work History
E99 Zhigang CorporationMuntinlupa City
Customer Service Representative
08.2021 - Current
Job overview
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Handled customer inquiries and suggestions courteously and professionally.
Gubat Resto GrillLaspiñas City
Cashier/Waiter
11.2019 - 04.2021
Job overview
- Restocked and organized merchandise in front lanes.
- Greeted customers entering store and responded promptly to customer needs.
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Red Eclipse Auxiliary X SystemIlagan City
Online Marketing Specialist
06.2018 - 11.2019
Job overview
- Developed and implemented techniques for increasing page visits and likes.
- Collected and analyzed data to improve strategies.
- Developed and deployed content marketing strategies to improve organic search traffic.
- Monitored and evaluated website analytics to identify trends and opportunities for improvement.
JMS Gasoline And MillQuezon
Cashier&Truck Scaler
06.2017 - 05.2018
Job overview
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Addressed customer needs and made product recommendations to increase sales.
Education
Saint Francis Xavier CollegeSanfrancisco Agusan Del Sure
(BSBA)Major In Marketing Management from Tertiary
01.2016 - 10.2017
University Overview
East Prosperidad Central Elementary SchoolProsperidad Agusan Del Sur
from Primary
01.2003 - 03.2009
University Overview
Barucboc National High SchoolBarucboc Quezon Isabela
from Secondary Education
01.2009 - 03.2013
University Overview
Mallig Plains CollegesMallig Isabela
Bachelor Of Science In Criminology from Tertiary
01.2014 - 10.2014
University Overview
Isabela State University (Roxas Campus)Roxas Isabela
Bachelor Of Science In Information Technology from Tertiary
01.2015 - 10.2015
University Overview
Skills
Report preparation
Additional Information
Additional Information
Personal Data:
- Date Of Birth: March 15, 1997
- Gender: Female
- Place of Birth : Agusan Del Sur
- Age: 26
- Citizenship :Filipino
- Civil Status :Single
- Religion :Born Again Christian
- Height: 5'2
- Weight :61
- Language : Visayan, Tagalog, Ilocano, English
- Hobbies: Computer/Mobile Games/Watching/Reading and Drawing
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
E99 Zhigang Corporation
08.2021 - Current
Cashier/Waiter
Gubat Resto Grill
11.2019 - 04.2021
Online Marketing Specialist
Red Eclipse Auxiliary X System
06.2018 - 11.2019
Cashier&Truck Scaler
JMS Gasoline And Mill
06.2017 - 05.2018
Saint Francis Xavier College
(BSBA)Major In Marketing Management from Tertiary
01.2016 - 10.2017
Isabela State University (Roxas Campus)
Bachelor Of Science In Information Technology from Tertiary
01.2015 - 10.2015
Mallig Plains Colleges
Bachelor Of Science In Criminology from Tertiary
01.2014 - 10.2014
Barucboc National High School
from Secondary Education
01.2009 - 03.2013
East Prosperidad Central Elementary School
from Primary
01.2003 - 03.2009
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