Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ritzelle Yliah Faith Romero

Ritzelle Yliah Faith Romero

San Carlos City

Summary

Highly trainable and fast learner, excels at working independently with minimal supervision, maintaining professionalism, and delivering high-quality work efficiently. Over seven years of experience across diverse responsibilities, adept at adapting to new software and resolving challenges. Demonstrated dependability and exceptional skills in collaborative team environments and independent work settings.

Overview

7
7
years of professional experience

Work History

Legal Intake Specialist

Lemon Law Connect
11.2024 - Current
  • Improved client satisfaction by efficiently conducting legal intakes and gathering relevant information for attorneys.
  • Served as a reliable resource for both colleagues and clients seeking information or guidance on legal matters.
  • Supported the successful resolution of cases by efficiently managing client files and ensuring all pertinent information was readily accessible for attorneys.
  • Maintained up-to-date knowledge of legal trends and developments, enabling accurate assessment of potential cases during initial consultations.
  • Adapted quickly to new software programs utilized within the firm for data entry, record-keeping, and appointment scheduling.
  • Demonstrated empathy towards clients in distressing situations while remaining professional throughout all interactions.
  • Prevented errors in case documentation through meticulous attention to detail when recording client information during intake interviews.
  • Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
  • Generated leads to meet and exceed revenue goals by identifying new clients.

Leasing Specialist

Pillario Property Management
05.2024 - 11.2024
  • Retained high-quality tenants through proactive relationship-building efforts aimed at addressing their needs before problems arose.
  • Streamlined leasing processes for increased efficiency in handling applications, credit checks, and documentation.
  • Provided exceptional customer service to both current residents and prospective tenants, generating positive word-of-mouth referrals.
  • Collected, completed, and processed lease applications.
  • Set appointment times for individuals to tour facilities and see available units.
  • Answered phone calls and emails and responded to questions from prospects quickly and effectively.
  • Assessed applicant eligibility based on financial stability and background checks, minimizing risk of delinquent accounts or evictions.
  • Efficiently managed multiple priorities simultaneously while meeting tight deadlines in a fast-paced, high-pressure environment.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Verified tenant incomes and other information before accepting lease applications.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Responded to requests and scheduled appointments for property showings.
  • Generated leads for sales and rental properties through cold calls and referrals.

Virtual Assistant

SSP Marketing
11.2023 - 05.2024
  • Upheld the highest standard of confidentiality when handling sensitive information related to clients'' personal or business affairs.
  • Ensured client deliverables were met on time by closely monitoring deadlines and coordinating task completion across teams.
  • Contributed to company growth by identifying business opportunities through lead generation activities on social media platforms.
  • Promoted company values through consistent representation of brand voice in all written communications.
  • Conferred with customers by telephone, chat or email to provide information.
  • Monitored emails, organized inbox, and prioritized messages for supervisor.
  • Scheduled and coordinated appointments, enabling better time management and meeting logistics for clients.
  • Answered and screened calls to provide information, schedule appointments and take detailed messages.

Sales Development Representative

Think Bullish
11.2022 - 11.2023
  • Calling leads and qualify them if they would fit our services
  • Collected payments and provided invoices to secure their booking
  • Scheduled initial consultations with patients to discuss their condition and concerns with the doctor
  • Exceeded sales quotas and obtained high-profit margins by using unique strategies to sell products.
  • Developed engaging sales pitches to promote products and services of company.
  • Maintained comprehensive brand and product knowledge to maximise sales opportunities and meet set targets.
  • Participated in sales training and workshops to amplify skills and leverage productivity.
  • Demonstrated perseverance, dedicated cold calling and exceptional service to land new customer accounts.

Sales Development Representative

Fast Mortgage Closings
03.2021 - 10.2022
  • Determined prospect needs and crafted appropriate responses to provide information on suitable products and services.
  • Secured new clients through targeted prospecting and networking.
  • Liaised with potential customers to determine needs and provide recommendations.
  • Executed complete sales cycle process, from prospecting through to contract negotiations and closing.

Appointment Setter

Your Prospector
02.2020 - 03.2021
  • Contributed towards cost effective scheduling by managing overtime, freelance and casual spend.
  • Spoke with customers on phone to schedule, remind and follow up on appointments.
  • Resolved appointment conflicts for staff and customers by adding, cancelling or making changes to appointments on scheduling software system.
  • Transferred calls or took accurate messages, recording caller's name, time of call and nature of business.
  • Offered high level of customer service to clients to maintain positive customer ratings.
  • Planned and delegated work to meet project or production goals.
  • Acted as first point of contact for routine scheduling queries and escalated necessary issues.
  • Updated reports and daily logs for management use and permanent files.

Appointment Setter

Family First Life
09.2019 - 02.2020
  • Spoke with customers on phone to schedule, remind and follow up on appointments.
  • Resolved appointment conflicts for staff and customers by adding, cancelling or making changes to appointments on scheduling software system.
  • Transferred calls or took accurate messages, recording caller's name, time of call and nature of business.
  • Operated multi-line telephone console using video phones and voice lines.

Cold Calling

Transcends Outsourcing Group
11.2018 - 08.2019
  • Calling homeowners to see if they would be interested in selling their property
  • Forwarding leads to acquisition specialist
  • Follow up and messaging leads for possible sale
  • Filtering leads for disposition
  • Handling calendar for clients
  • Reached potential customers monthly through cold calling and emailing.
  • Generated sales by prospecting leads, cold calling and closing deals.
  • Converted leads into customers through cold calling and innovative marketing techniques.
  • Achieved or exceeded sales targets by cold calling clients and following up on potential sales.
  • Cold called customers to build lead database.

Telemarketing Agent

Linkos Global Business Solution
02.2018 - 09.2018
  • Made high volume of sales calls per day exceeding company outbound call targets.
  • Dealt with complex customer complaints professionally and politely, resolving issues with favourable solutions.
  • Recorded details from customer communications on CRM.
  • Handled and quickly resolved customer issues regarding product sales and customer service problems.
  • Maintained detailed product knowledge to competently and expertly advise customers.
  • Applied correct hold and transfer procedures, consistently keeping call times within timeframe target.
  • Followed up customer calls with further information or instructions when necessary.
  • Guided callers through troubleshooting, navigating company site and using products or services.
  • Documented and alerted management teams of trends in customer calls.
  • Strived to meet and exceed call centre targets while maintaining excellent customer care.
  • Followed customer service script for uniformity in handling customer issues.
  • Reviewed customer accounts and updated information about billing, shipping and warranties.
  • Increased customer satisfaction by offering friendly, helpful and informative customer service.

Education

Bachelor of Science in Business Administration - Marketing

University of Pangasinan
Dagupan City, Pangasinan
2018

Skills

  • Appointment Setting
  • Time management
  • Confident
  • Calm under pressure
  • Strong work ethic
  • Marketing
  • B2B Sales
  • Warm and Cold Calling
  • Email Marketing
  • Payment Processing
  • Sales and Marketing
  • Objection Handling
  • CRM Software Proficiency
  • Inbound and Outbound Calls
  • Prospecting Skills
  • Client intake
  • Document preparation
  • Data entry
  • Customer service
  • Lead generation
  • Confidentiality management
  • Attention to detail
  • Intake process management

Languages

English
Upper intermediate (B2)

Timeline

Legal Intake Specialist

Lemon Law Connect
11.2024 - Current

Leasing Specialist

Pillario Property Management
05.2024 - 11.2024

Virtual Assistant

SSP Marketing
11.2023 - 05.2024

Sales Development Representative

Think Bullish
11.2022 - 11.2023

Sales Development Representative

Fast Mortgage Closings
03.2021 - 10.2022

Appointment Setter

Your Prospector
02.2020 - 03.2021

Appointment Setter

Family First Life
09.2019 - 02.2020

Cold Calling

Transcends Outsourcing Group
11.2018 - 08.2019

Telemarketing Agent

Linkos Global Business Solution
02.2018 - 09.2018

Bachelor of Science in Business Administration - Marketing

University of Pangasinan

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Ritzelle Yliah Faith Romero