Ritzelle Yliah Faith Romero
Summary
Highly trainable and fast learner, excels at working independently with minimal supervision, maintaining professionalism, and delivering high-quality work efficiently. Over seven years of experience across diverse responsibilities, adept at adapting to new software and resolving challenges. Demonstrated dependability and exceptional skills in collaborative team environments and independent work settings.
Overview
8
8
years of professional experience
Work History
Leasing Specialist
Pillario Property Management
Remote
06.2024 - Current
- Set appointment times for individuals to tour facilities and see available units.
- Collected, completed, and processed lease applications.
- Answered phone calls and emails and responded to questions from prospects quickly and effectively.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Verified tenant incomes and other information before accepting lease applications.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Coordinated appointments to show marketed properties.
- Generated leads for sales and rental properties through cold calls and referrals.
Virtual Assistant
SSP Marketing
Remote
11.2023 - 05.2024
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Managed multiple priorities effectively under tight deadlines while remaining detail-oriented throughout each task.
- Conferred with customers by telephone, chat or email to provide information.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Managed CRM input, exports and clean up.
- Organized and managed team tasks using Trello and Asana.
Sales Development Representative
Fast Mortgage Closings
Remote
03.2021 - 05.2021
- Developed strong relationships with key decision-makers through consistent communication and rapport-building efforts.
- Consistently exceeded quarterly quotas through diligent prospecting efforts, strategic account management, and persistence in closing deals.
- Strengthened client trust and loyalty by resolving issues quickly, often turning potential losses into upsell opportunities.
- Fostered strong relationships with clients by providing personalized solution presentations, leading to higher conversion rates.
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
- Maintained high levels of customer satisfaction by providing exceptional support throughout the entire sales process – from initial inquiry to post-sale followup.
- Achieved consistent sales growth by setting and surpassing ambitious sales targets each quarter.
- Maintained high level of product knowledge through continuous learning, ensuring accurate representation of features to clients.
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Set and achieved company defined sales goals.
Appointment Setter
Family First Life
Remote
09.2019 - 02.2020
- Answered phone calls and answered questions from potential customers.
- Acted as first point of contact and set appointments for prospective clients.
- Handled complaints and questions, and re-directed calls to other team members.
- Maintained detailed records of all appointment setting activities, ensuring accurate reporting and analysis of key performance metrics.
- Used CRM software to accurately track progress on appointment setting goals and analyze trends for continuous improvement.
- Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
- Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
- Screened potential customers to determine interest and requirements for products and services of company.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Set appointments with salespeople and potential customers.
- Increased appointment setting success by developing targeted call lists based on potential client needs.
Cold Caller
Transcends Outsourcing Group
Remote
11.2018 - 08.2019
- Maintained detailed records of calls, outcomes, and follow-up actions for accurate reporting and analysis purposes.
- Reduced lead response times through prompt follow-up activities, increasing the likelihood of converting prospects into clients.
- Enhanced customer relations through attentive listening and promptly addressing inquiries during calls.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Answered calls, took messages, and transferred calls to correct individuals.
- Built relationships with customers using strong persuasion and active listening skills.
- Followed up with customers to solicit further sales.
- Completed daily and weekly sales reporting using assigned tools.
- Recorded and updated customer information in online systems.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Qualified leads and set up customer appointments for outside sales team.
- Called prospective customers in designated market area to qualify leads.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
Telemarketing Agent
Linkos Global Business Solutions
Dagupan, Pangasinan
02.2018 - 09.2018
- Completed daily cold calling and outreach to build sales pipeline.
- Overcame objections from hesitant prospects through active listening skills and tailored responses based on individual needs.
- Collaborated with team members to achieve collective goals and develop strategies for success.
- Boosted overall productivity by sharing best practices and offering support to colleagues when needed.
- Contributed to company growth by providing valuable feedback on marketing campaigns to improve future outreach efforts.
- Achieved higher conversion rates by accurately identifying client pain points and offering targeted solutions.
- Consistently met and exceeded monthly sales targets through persuasive communication skills.
Education
Bachelor of Science - Business Administration
University of Pangasinan
Dagupan, Province Of Pangasinan, Philippines03-2017
Skills
- Email communication
- Phone etiquette
- Team building
- Follow-up skills
- Appointment scheduling
- Application processing
- Telephone and email etiquette
- Property management
- Background checks
- Property showing
- Lead generation
- CRM software
- Tenant screening
- Tenant background checks
- Prospective lead follow-up
- Real estate
Timeline
Leasing Specialist
Pillario Property Management
06.2024 - Current
Virtual Assistant
SSP Marketing
11.2023 - 05.2024
Sales Development Representative
Fast Mortgage Closings
03.2021 - 05.2021
Appointment Setter
Family First Life
09.2019 - 02.2020
Cold Caller
Transcends Outsourcing Group
11.2018 - 08.2019
Telemarketing Agent
Linkos Global Business Solutions
02.2018 - 09.2018
Bachelor of Science - Business Administration
University of Pangasinan