Ritchel Rose Gania
Nahapay, Guimbal, Iloilo
Summary
Dedicated and adaptable professional with 12 years of experience in Business Process Outsourcing industry. Patient and highly knowledgeable about the products and services with a determination to solve complaints in a timely manner. To secure a position that utilizes my skills and experience, contributing to a dynamic organization in Croatia.
Overview
15
15
years of professional experience
Work History
Customer Care Expert
IQor
10.2023 - Current
- Providing support for various customer queries
- Assisting customers with billing issues, service plan changes and troubleshooting.
Customer Service Representative
Inspiro Relia Inc.
02.2012 - 10.2023
- Provides assistance in fixing technical issues like service outages, internet connectivity and receiver problems.
- Helping customers with billing questions, payment processing and modifying payment methods.
- Focusing on inbound sales and customer retention, educating customers about products and services while building trust and loyalty.
Telemarketing Representative
Earth Communication Professionals
06.2010 - 07.2011
- Reaching out to potential or existing customers via phone to promote products or services, generate leads and schedule appointments.
- Presenting products or services to customers by highlighting their benefits and attempting to close a sale or secure commitments.
Education
Associate In Hotel And Restaurant Services -
ABBA Institute of Technology
Delgado St., Iloilo City03.2009
Skills
- Complaint handling
- Time management
- Multitasking and organization
- Adaptability and flexibility
- Verbal and written communication
Languages
English
Bilingual or Proficient (C2)
Filipino
Bilingual or Proficient (C2)
Timeline
Customer Care Expert
IQor
10.2023 - Current
Customer Service Representative
Inspiro Relia Inc.
02.2012 - 10.2023
Telemarketing Representative
Earth Communication Professionals
06.2010 - 07.2011
Associate In Hotel And Restaurant Services -
ABBA Institute of Technology
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