Ritchelle Mae Tipaet
#314 , PNR Site, Western Bicutan , Taguig City,Metro Manila
Summary
Customer-focused Telemarketing Agent and VIP Account Handler with strong client relationship management and call handling skills. Handles account needs, product promotion and customer enquiries with care and accuracy. Builds positive client experiences through clear communication, steady follow-up and prompt resolution of concerns. Reliable Assistant Supervisor and Barista with experience in team coordination, performance monitoring and customer issue resolution. Supports daily workflow by assigning tasks, monitoring attendance and keeping service running smoothly. Brings a practical approach to leadership, accuracy and consistent customer care.
Overview
11
11
years of professional experience
Work History
Telemarketing Agent/ VIP Account Handler
BLUELINK MANPOWER SERVICES
Unit G7 Cartimar Commercial Arcade and suites , Barangay 29, Pasay City, 1300
09.2025 - 10.2026
- Handled VIP Accounts nd Maintained strong customer relationships .
- Contacted clients through calls and messages to promote products and services .
- Assists customers with inquires, concers,and account needs .
ASSISTANT SUPERVISOR/BARISTA
KOPI KAYA LAH CORPORATION
80 E,Rodriguez Jr Ave, The SPA Building Bagumbayan Quezon City, 1128
11.2023 - 12.2024
- Assist the supervisor in overseeing daily operations and ensuring smooth workflow.
- Monitor employee performance, attendance, and productivity.
- Assign tasks and ensure that employees complete their duties efficiently and on time.
- Handle customer concerns and resolve operational issues professionally.
OFFICE STAFF MEMBER
NEW SOS INTERPRISES INC.
34 speaker E Perez, Queon City, 1128
01.2022 - 05.2023
- Perform general clerical and administrative duties to support daily office operations.
- Answer phone calls, respond to emails, and handle inquiries professionally.
- Receive, sort, distribute, and file incoming and outgoing documents.
Sales Clerk
LC MANPOWER VENTURES INC. ( Unica Hija )
Ramagi Building , Pedro Gil St, Paco Manila, 1018
06.2015 - 12.2015
- Assist customers in finding products and provide accurate information about items, prices, and promotions.
- Process customer purchases, sales transactions, and payments accurately.
- Ensure products are properly priced, displayed, and available for customers.
Education
A-Levels - ( HRM ) HOTEL & RESTUARANT MANAGEMENT
ALTERNATIVE LEARNING CENTER
NUEVA ECIJA STREET , BAGO BANTAY, QUEZON CITY01-2011
NVQ Level 1 - BACHELOR OF SCIENCE ( NURSING )
PHILIPHINE WOMEN UNIVERSITY
1743 TAFT AVENUE MALATE MANILA , METRO MANILA01-2010
NVQ Level 4 - HIGH SCHOOL GRADUATE
HIGH SCHOOL ( OLD CIRCULLOM )
VICTORIAS CITY NATIONAL HIGH SCHOOL01-2009
Skills
- Call handling
- Account management
- Customer relationship management
- Customer support and complaint handling
- Sales support
- Customer service excellence
- Leadership competence
- Performance monitoring
- Customer handling
- Team scheduling
- Client relationship management
References
- NORMAN ALEXIS G. NUNEZ
. TRAINOR, BLUELINK MAN.POWER INC.
. 09208287273
- PRINCESS ANNE ABAD
. HUMAN RESOURCES, BLUELINK MANPOWER INC.
. 09186158800
Timeline
Telemarketing Agent/ VIP Account Handler
BLUELINK MANPOWER SERVICES
09.2025 - 10.2026
ASSISTANT SUPERVISOR/BARISTA
KOPI KAYA LAH CORPORATION
11.2023 - 12.2024
OFFICE STAFF MEMBER
NEW SOS INTERPRISES INC.
01.2022 - 05.2023
Sales Clerk
LC MANPOWER VENTURES INC. ( Unica Hija )
06.2015 - 12.2015
A-Levels - ( HRM ) HOTEL & RESTUARANT MANAGEMENT
ALTERNATIVE LEARNING CENTER
NVQ Level 1 - BACHELOR OF SCIENCE ( NURSING )
PHILIPHINE WOMEN UNIVERSITY
NVQ Level 4 - HIGH SCHOOL GRADUATE
HIGH SCHOOL ( OLD CIRCULLOM )