RITCHELL TOGONO
PATILUNA
CEBU CITY (CAPITAL)
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Sales Representative/ Virtual Assistant position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service Representative
QwestBPO
CEBU CITY (CAPITAL)
02.2019 - 04.2023
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Processed customer service orders promptly to increase customer satisfaction.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Inventory Counter
Norkis Yamaha Philippines
CEBU CITY (CAPITAL)
03.2004 - 06.2004
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Completed physical inventory counts each month.
- Performed data entry and completed proper paperwork.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Analyzed inventory trends to identify and prepare for potential issues and discrepancies.
- Maintained and organized inventory receipts and processed changes to reduce process lags.
Education
Bachelor of Science - Information Technology
University of Cebu
Sanciangko Street, Cebu City, Cebu, Philippines 06.2005 - 10.2007
Skills
Sales expertise
undefinedTimeline
Customer Service Representative
QwestBPO
02.2019 - 04.2023
Bachelor of Science - Information Technology
University of Cebu
06.2005 - 10.2007
Inventory Counter
Norkis Yamaha Philippines
03.2004 - 06.2004
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