Customer Service Support Associate
Sunlight Express Airways
03.2024 - 09.2024
Hi, I’m
Ritcheline Joy Faytaren
Manila
Summary
To offer my competence to an organization using the experiences, knowledge, and capabilities that I have in order to achieve the company's goals. To contribute to its growth and success while ensuring that the highest level of customer service is being provided with 6 months of expertise in marine travel management and the airline customer service industry. Adept at interfacing with a diverse range of passengers to identify solutions and ensuring a seamless travel experience for passengers.
Work History
TravelPeople Ltd., Inc.
Intern
02.2023 - 06.2023
Job overview
- Gained valuable experience working within a marine travel management industry and hands-on experience in various Global Distributor System such as Sabre and Travelport known as Galileo, increasing proficiency and expanding technical skill set to Client magic, MMIS and Fleet management system.
- Checked crew travel document to determine OEC, SIRB and coupons validity to classified as ready for deployment of A. Magsaysay, Inc. (AMI) ship crew's.
Sunlight Express Airways
Customer Service Support Associate
03.2024 - 09.2024
Job overview
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Communication skills through regular interactions with others.
- Provide excellent customer service to airline passengers, communicate with understanding and empathy, and generate monthly customer service ratings of 91-95%
- Assist customers in making and modifying reservations, including seating preferences and flight extra requests.
- Issuing tickets, processing reservations, and ensuring passengers have a seamless travel experience.
- Balanced competing priorities efficiently while managing multiple tasks simultaneously, ensuring that all passenger concerns were addressed promptly through emails and calls.
- Handled escalated calls professionally, working towards a satisfactory resolution while maintaining empathy for the customer's situation.
- Monitored industry trends to stay updated on airline new booking policies or regulations affecting the ticketing process.
Education
Bachelor of Science in Tourism ManagementCum Laude
Bulacan State University
07.2023
Skills
- Customer Service
- Friendly, Positive Attitude
- Adaptability
- Empathy
- Telephone reservations
- Help Desk Support
- Travel industry knowledge
- Travel bookings
References
- John Darrel C. Martinez
( Sunlight Air Assistant Sales Manager +639452113298 )
- Cheliza R. Ferranco
( Sunlight Air Senior Reservation and Ticketing +639760450242 )
- Rey John Paul S. Maldo
( Sunlight Air Senior Customer Care +639661549593 )
Timeline
Intern
TravelPeople Ltd., Inc.
02.2023 - 06.2023
Bachelor of Science in Tourism Management
Bulacan State University
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