Irish Delumen
Executive Assistant
Catarman, Northern Samar
Summary
Dynamic Executive Assistant with a proven track record at LGU Catarman, enhancing office efficiency and confidentiality. Excelled in customer service and schedule management, significantly improving executive productivity. Leveraged administrative support skills to streamline operations, with a flair for fostering strong professional relationships and achieving operational excellence.
Overview
17
17
years of professional experience
Work History
Executive Assistant
LGU Catarman - Office of the Vice Mayor
Catarman
08.2017 - Current
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Processing Vouchers, updating annual budget time to time.
- Monitoring staffs and their job description.
- Managed bills payment and other matters.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Organized and coordinated conferences and monthly meetings.
Bed and Breakfast Hotel
Cafe Eusebio
Catarman
06.2013 - 01.2016
- Received positive reviews on travel websites due to exemplary customer service and unique accommodations.
- Enhanced property value by maintaining bed and breakfast's historic charm while incorporating modern amenities.
- Established strong rapport with guests through excellent communication skills, fostering long-term relationships with loyal customers.
- Designed visually appealing promotional materials for print advertising campaigns that showcased unique features of bed and breakfast.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
Special Lecturer
University of Eastern Philippines
Catarman
06.2008 - 05.2010
- Evaluated student progress through regular assessments, providing detailed feedback for improvement and growth.
- Created and designed quizzes, tests and projects to assess student knowledge.
- Developed strong relationships with colleagues, collaborating on curriculum development and sharing best practices in teaching strategies.
- Developed and implemented innovative teaching strategies to engage students in lectures and coursework.
- Increased student interest by incorporating real-world examples into lessons and connecting material to relevant experiences.
- Managed large class sizes effectively, maintaining orderly learning environment conducive to student success.
- Collaborated with faculty and staff to create meaningful learning experiences.
- Conducted individual research projects to actively contribute to institution's research work.
- Mentored and advised students to explore career pathways based and amplify knowledge, skills and strengths.
- Used PowerPoint and Google Classroom technology to give presentations to student classrooms.
Education
Bachelor of Science - Tourism And Hospitality
Leyte Normal University
Tacloban City, Province Of Leyte, Philippines 05.2008 - 05.2008
Skills
Administrative support
Executive support
Office management
Information confidentiality
Customer service
Schedule & calendar planning
Timeline
Executive Assistant
LGU Catarman - Office of the Vice Mayor
08.2017 - Current
Bed and Breakfast Hotel
Cafe Eusebio
06.2013 - 01.2016
Special Lecturer
University of Eastern Philippines
06.2008 - 05.2010
Bachelor of Science - Tourism And Hospitality
Leyte Normal University
05.2008 - 05.2008
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