Ritche Altar
Account Specialist
Taguig City
Summary
Results driven B2B Sales Strategist with experience in managing ads campaigns, developing client relationships, and driving measurable revenue growth. Skilled in digital marketing presenting Google Ads campaigns, handling negotiations, and executing targeted B2B outreach strategies. Strong background in customer experience, technical support, and data-driven decision-making. Adept at building trust, exceeding sales targets, and supporting cross functional teams to achieve business goals.
Experienced with customer relationship management, focusing on retention and satisfaction. Utilizes strategic thinking to identify and resolve issues, ensuring customer loyalty. Strong understanding of communication techniques and conflict resolution.
Overview
2
2
years of professional experience
3
3
Certifications
Work History
B2B Account Strategist – Sales Ads
Matrix Concentrix CVG G5
- 10.2024
- Manage B2B client Google Ads accounts, focusing on acquisition, retention, and renewal cycles. Strategically analyze client ad performance to deliver solutions that increase ROI and customer engagement. Conduct product consultations, identify client needs, and recommend advertising strategies aligned with business goals. Build and maintain strong client relationships, ensuring high satisfaction and long term partnerships. Handle objections, negotiate solutions, and close upsell opportunities to exceed targets.
Customer Retention Specialist
TSD Global
01.2023 - 10.2024
- Coordinated with sales teams to develop targeted promotions aimed at retaining high-value customers effectively.
- Monitored industry trends, staying ahead of competitors'' tactics in order to proactively address potential challenges or disruptions.
- Implemented targeted outreach campaigns to re-engage inactive customers and boost repeat business.
- Adhered to appropriate legal scripting when required.
Customer Service Representative / Technical Support
Transcom
- 12.2021
- Supported Samsung Electronics America customers through inbound calls. Troubleshot technical issues, delivered excellent customer service, and ensured customer satisfaction. Maintained high performance metrics and resolved concerns efficiently.
Real Estate Salesperson
Self Employed
- 01.2016
- Assisted clients with property acquisition for personal and investment use. Provided market insights and data-backed recommendations in the Philippine real estate market. Built long-term relationships and generated consistent referrals.
Education
Bachelor of Science - Computer Engineering, Data Processing
STI College
01.2005
High School Diploma -
St Igniatius Loyola School
Taguig, Metro Manila, Philippines 04.2001 -
Skills
B2B Sales & Lead Generation
References
Reference available upon request
WEBSITES AND SOCIAL LINKS
LinkedIn: linkedin.com/in/ritche-altar-5a018772
Certification
Foundation: Data, Data Everywhere, Google November 2022
Timeline
Foundation: Data, Data Everywhere, Google November 2022
11-2025
Machine Learning with Python, IBM
09-2023
Customer Retention Specialist
TSD Global
01.2023 - 10.2024
Introduction to Data Engineering, IBM
11-2022
High School Diploma -
St Igniatius Loyola School
04.2001 -
B2B Account Strategist – Sales Ads
Matrix Concentrix CVG G5
- 10.2024
Customer Service Representative / Technical Support
Transcom
- 12.2021
Real Estate Salesperson
Self Employed
- 01.2016
Bachelor of Science - Computer Engineering, Data Processing
STI College