Ritche Altar
Taguig City
Summary
- Senior Customer Service | B2B Sales | Account Management | Customer Success
Results-driven B2B Sales and Customer Service professional with more than five years of experience supporting US, UK and international clients across outbound sales, Google Ads consulting, account management, customer retention, and technical support. Proven ability to manage high-volume client interactions, exceed KPIs, generate qualified sales opportunities, and deliver exceptional customer experiences. Recognized for strong communication skills, consultative selling, and consistently earning performance incentives. Seeking a permanent Australian day-shift opportunity where I can contribute to customer satisfaction, revenue growth, and long-term client success.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Business Account Executive @OOMA
FPS Tech Philippines Inc.
Pasig City
02.2026 - Current
- Conduct 200–300 outbound B2B cold calls daily to U.S. small and medium-sized businesses.
- Generate an average of 10 qualified appointments per week.
- Consistently close 1–2 sales per week through consultative selling and objection handling.
- Build relationships with business owners and decision-makers while identifying business communication needs.
- Recognized for achieving the first sales conversion within the training batch, demonstrating fast learning, and strong sales execution.
B2B Account Strategist @ Google Ads
Concentrix CVG
Ayala Makati City
10.2024 - 01.2026
- Managed a portfolio of approximately 200 SME clients per quarter.
- Delivered strategic Google Ads consultations focused on campaign optimization and business growth.
- Consistently achieved monthly KPIs, and earned performance incentives.
- Developed trusted advisor relationships that supported customer retention and account growth.
- Recognized as one of the stronger performers within the training batch, by consistently qualifying for incentives.
Customer Retention Specialist @ AT&T B2B
TSD Global
McKinley Taguig City
01.2023 - 10.2024
- Managed customer retention initiatives for AT&T Business customers.
- Reduced customer churn through consultative problem-solving and relationship management.
- Achieved sales and retention KPIs while consistently qualifying for incentive opportunities.
- Identified customer needs, and recommended value-added products and services.
CSR @ COMCAST / TSR @ SAMSUNG US
Transcom
Pasig City
12.2021 - 01.2023
- Delivered customer service in the billing department, with upselling initiatives.
- Technical support for Samsung Electronics America.
- Resolved technical issues while maintaining high customer satisfaction.
- Recognized as the Top Performing Agent of the Month for outstanding performance and service quality.
- Built strong customer relationships through effective.
Real Estate Salesperson
Self Employed
Makati City
01.2012 - 01.2016
- Assisted clients with property acquisition for personal and investment use.
- Provided market insights and data-backed recommendations in the Philippine real estate market.
- Built long-term relationships and generated consistent referrals.
Education
Bachelor of Science - Computer Engineering
STI COLLEGE
Tacloban City01.2005
High School Diploma -
St Ignatius Loyola School
Taguig, Metro Manila, Philippines04.1999
Skills
- Customer Service
- Account Management
- B2B Sales
- Outbound prospecting
- Customer retention
- Technical Support
- CRM Systems
- Google Workspace
- Microsoft Office
- Objection Handling
- Relationship Building
- Problem Solving
- Cross-selling and upselling
- Communication Skills
- Time Management
Certification
- Foundation: Data, Data Everywhere, Google, 11/01/22
- Introduction to Data Engineering, IBM, 11/01/22
- Machine Learning with Python, IBM, 09/01/23
Timeline
Business Account Executive @OOMA
FPS Tech Philippines Inc.
02.2026 - Current
B2B Account Strategist @ Google Ads
Concentrix CVG
10.2024 - 01.2026
Customer Retention Specialist @ AT&T B2B
TSD Global
01.2023 - 10.2024
CSR @ COMCAST / TSR @ SAMSUNG US
Transcom
12.2021 - 01.2023
Real Estate Salesperson
Self Employed
01.2012 - 01.2016
Bachelor of Science - Computer Engineering
STI COLLEGE
High School Diploma -
St Ignatius Loyola School