Summary
Overview
Work History
Education
Skills
Timeline
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Rita Martinez

Rita Martinez

Country Head PH-Customer Success
Manila, Metro Manila

Summary

Experienced Senior Manager for more than 20 years with a demonstrated history of working in the hardware and software IT sales. Skilled in Customer Success Management, Solutions Selling, Strategic Planning, Business Development, Account Management, Customer Relationship and Team management.

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Overview

25
25
years of professional experience
4
4
years of post-secondary education

Work History

Country Head PH- Customer Success Management

ETP International Pvt Ltd
01.2020 - Current
  • Builds and leads total account management to ensure PH customers successfully adopt the product with a positive experience, driving growth for PH customers through renewals, expansion, and increased customer retention.
  • Set the overall vision and strategic plan for PH customers, focusing on driving quality control, improving customer diagnostics, ultimately leading to a positive customer experience.
  • Drive customer outcomes, product adoption and customer experience.
  • Assist customers and do diagnostic checks of their accounts on a regular basis
  • Reduce churn and drive new business growth through greater account check reliability.
  • Define and optimize customer lifecycle by driving programs and initiatives to improve engagement.
  • Assist in local recruit; Manages and train the Philippines team (CSM & Technical-10 people).
  • Develop company-wide customer success integrating processes, content and data to/from stakeholder organizations.
  • Doing sales and customer success management to align on account retention opportunities (i.e., opportunities and risks).
  • Address escalated client issues with speed and urgency, orchestrating resources across the company as appropriate.
  • Making sure that all financial collections and invoice ARs are collected promptly.
  • Reaching out to top management for updates and communications.
  • Over-all manages country-wise activities

Senior Account Manager- Transportation and Logistics

Honeywell International
04.2018 - 10.2019
  • Handling Key Accounts on Transportation and Logistics industry.
  • Channel/Partners business Development.
  • Selling Productivity Products Hardware-(scanners/printers/mobile devices) Software-(SOTI/Skymax/Nicelabel/Loftware/Warehouse Management System).
  • Manage all aspects of engagements with existing and new customers.
  • Build relationships and understand customer business in order to provide appropriate products or solutions.
  • Define sales and growth strategy toward key customers while aligning with critical sales business objectives.
  • Identify opportunities and build credibility with customers and utilize your product knowledge to deliver effectively.
  • Creating strong customer relationships and new customer partnerships within the organization.
  • Develop and maximize Honeywell presence and market share in designated accounts and territory.
  • Drive continuously improvement and lead change in a premiere Sales Organization.

Senior Sales Executive

Filmetrics Corporation
03.2016 - 03.2018
  • Conducts the following activities prior to proposal preparation: Performs project scoping to understand the clients requirements.
  • Client calls and meetings with clients in relation to proposal submission.
  • Prepares contracts.
  • Conducts follow-up client calls, as necessary after proposal preparation.
  • Stratigically selling end to end solutions- Software for Productivity Monitoring, HRIS, Mobile Applications- Android based, Data Analytics, Hospital Care, Track and Trace- Inventory Management, Evaluation and Monitoring applications.

Strategic Account Manager

Micro Imaging Sales and Services- Kodak Alaris
11.2012 - 02.2016
  • Take the lead role in selling Kodak Alaris products/services-hardware and software, including Document Management Solutions and system integrations to prospective government and private organizations along with managing resellers/partners' activity nationwide.
  • Engaging in Public Tender Bidding (for Government projects) and preparation of all pertinent documents needed.
  • Responsibility for the sales process of direct accounts from initial point of contact (lead generation), presentations, proposals, through contract negotiations and execution.
  • Meet/exceed minimum quarterly and annual sales objectives.
  • Work closely with the technical and service group and utilize relationships to ensure that product implementation schedules are met.
  • Manage channel partners and facilitate strategic resellers resources to assist in the sales process to achieve required quota from them.
  • Engage, equip, and lead all sales channels (including reseller partners) with appropriate training, tools, and strategy development for Kodak products/services.

Relationship Manager

UBIX Data Center
01.2007 - 07.2012
  • Sell assigned type of U-BIX Data Center services-Document Imaging/ Warehousing/ Records Management/ Printing both for Government and Private Entities.
  • Increase sales and market share through the implementation of company sales policies.
  • Develop/implement monthly and quarterly sales pipeline to increase sales and generate leads.
  • Retain and penetrate route calls on prospects/accounts.
  • Continuously update product knowledge and selling skills.
  • Monitor and comply with pricing procedures.
  • Conduct product demonstrations.
  • Understand accounts' problem, needs, people by conducting accurate and thorough data gathering.
  • Comply with the company policies on orders, credit terms, and deliveries.
  • Prepare a customized proposal base on the data gathered.
  • Adhere to policy of account ownership and continuously update customer profile card and other reports (such as Sales Update and Account Funnel categorizing each prospect into Presentation, Handling Objection, Closing, Closed, and Lost Account).
  • Retains and acquires clients through in-person meetings and presentations.
  • Determine client needs, expectations, and issues.
  • Develop lines of communication between the client and own staff (project manager/coordinator). Responds to client issues and resolves problems.
  • Meet sales target of monthly- 3M.
  • Demonstrate and sell Docuvu (Document Management System) Software of UDC.- retrieval and archiving software.
  • Solutions selling and total account management (from production to collections).
  • Project management for all accounts and closely working with production coordinator.
  • Sales quarterly achiever since 2010 up to present. Exceeded quota 140%.

Team Lead- US Broadband

Cipher Solutions
10.2005 - 06.2007
  • Monitor, identify and resolve performance/behavior/attendance issues of the managed team using prescribed performance management techniques.
  • Effectively interact with team members that have diverse backgrounds and temperaments, while demonstrating a genuine interest in team members, maintaining open lines of communication with team members and being an advocate for team members.
  • Coach team members on their performance on a regular basis, and write and deliver daily and monthly performance appraisal for 15-20 agents.
  • Communicate positive as well as negative feedback, adapting coaching styles depending on the situation and audience, providing feedback that is specific and constructive and encouraging all team members in incremental performance improvement.
  • Consistently monitor team to proactively identify potential problems and with guidance ensures appropriate parties are engaged through to resolution.
  • Develop relationships within the supporting business units to help resolve issues related to team members (e.g., Human Resources, WFM, Quality, etc.).
  • Use and promote Company recognition programs and understands the direct correlation between recognition and retention.
  • Meet or exceed all daily calls quota and deadlines for reporting.
  • Developed communication skills participate in recruiting efforts, attend calibration sessions, participate in conference calls.
  • Responsible for day-to-day functional supervision of my team including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work.

Account Management Specialists

Globe Telecom
11.2000 - 07.2006
  • Responsible for acquisition of sales for inorganic and organic activities (postpaid subscribers and other telecom services).
  • Auditing day to day operations while in MIC- (Manager in Charged) functions.
  • Handling after sales concerns of subscribers and empowered to do modifications and backend transactions.
  • Handling and Monitoring VAS concerned inquiries and modifications.
  • Handling stock management and do cashiering functions.
  • Monitor line management and training staff with new orientations.
  • Assessment of marketing opportunities and target markets.
  • Intelligence gathering on customers and competitors. Generating leads for possible sales.
  • Advising on, drafting and enforcing sales policies and processes.
  • Approves and evaluates requirements for all line/postpaid applications.
  • Conceptualizing and implementation of all company's marketing initiatives and Business Center merchandise.
  • Sales Blitz Achiever for 2002, 2003 & 2004.

Education

BS - TOURISM

University of Santo Tomas
01.1995 - 01.1999

Skills

  • Customer Success Management
  • Solutions Selling
  • Point of Sales
  • Order Management
  • Product Information Management
  • Warehouse Management
  • Productivity Products
  • Team Management
  • E-commerce solutions
  • Account Management
  • Relationship Management

Timeline

Country Head PH- Customer Success Management

ETP International Pvt Ltd
01.2020 - Current

Senior Account Manager- Transportation and Logistics

Honeywell International
04.2018 - 10.2019

Senior Sales Executive

Filmetrics Corporation
03.2016 - 03.2018

Strategic Account Manager

Micro Imaging Sales and Services- Kodak Alaris
11.2012 - 02.2016

Relationship Manager

UBIX Data Center
01.2007 - 07.2012

Team Lead- US Broadband

Cipher Solutions
10.2005 - 06.2007

Account Management Specialists

Globe Telecom
11.2000 - 07.2006

BS - TOURISM

University of Santo Tomas
01.1995 - 01.1999

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Rita MartinezCountry Head PH-Customer Success