Rita Villaflor
Baguio,Benguet
Summary
With over 57 years of experience as a resident of Baguio City, Philippines, I am the ideal candidate for the job I am applying for. I possess excellent English communication skills and proficiency in computer literacy, making myself well-suited for this role. With the eagerness to learn and adapt to new challenges ensures continuous skill enhancement. Additionally, I am available for a 30-days notice start, equipped with own equipment, and flexible to work graveyard shifts and holidays, demonstrating my commitment to the job.
Overview
35
35
years of professional experience
Work History
Medical Records Specialist
AJT DIABETIC AND COUNTRYWIDE MEDICAL
Remote
03.2024 - Current
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Coordinated responses to subpoenas and other legal requests for medical records, working closely with legal counsel as necessary to protect patient privacy rights.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Maintained patient records in compliance with security regulations.
- Improved patient care by maintaining accurate and up-to-date medical records for easy access by healthcare practitioners.
- Reviewed charts and flagged incomplete or inaccurate information.
- Assisted healthcare providers with timely access to patient information, facilitating optimal treatment decisions.
- Kept accurate log of requests for medical information and records.
- Followed up with patients about medical and healthcare processes.
- Developed efficient workflows for data entry tasks, enhancing overall productivity within the department.
- Maintained patient confidence by keeping patient records information confidential.
- Managed the secure transfer of medical records between facilities, ensuring proper adherence to privacy regulations and patient confidentiality guidelines.
- Managed electronic medical records for patients.
Medical Records Specialist
Specialty Medical Equipment
Remote
03.2024 - Current
- Collaborated with sales team to develop targeted marketing strategies that boosted overall revenue growth.
- Demonstrated comprehensive product expertise during sales calls, addressing client questions with confidence and authority.
- Regularly exceeded sales targets by establishing rapport with new clients while maintaining long-lasting relationships with existing ones.
- Leveraged strong communication skills to present complex medical information in an easily digestible manner for diverse audiences.
- Increased patient engagement by developing personalized medical presentations and informative materials.
- Enhanced client satisfaction by promptly addressing queries and concerns, fostering trust and loyalty.
- Negotiated contracts with new clients, significantly expanding company's reach in strategic areas.
- Achieved significant sales growth by tailoring communication strategies to different healthcare sectors.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
Fraud Analyst
Concentrix
Baguio, Philippines
06.2022 - 11.2023
- Company Overview: Citibank
- Preventing and detecting potential fraud across all payment channels by reviewing customers' accounts
- Monitoring debit card fraud alerts daily and taking necessary action to protect customers and the bank
- Identifying fraud patterns through the monitoring of high-risk countries and merchants
- Contributing to the creation of fraud rules by providing analytical data to support decisions
- Monitoring bank accounts, accounting paperwork, and financial transactions
- Developed a comprehensive fraud risk assessment framework that identified and addressed potential fraud vulnerabilities
- Designed and implemented fraud prevention policies and procedures to reduce fraud risk
- Citibank
Hotel Reservations Specialist
IHG HOTELS
Baguio, Philippines
03.2022 - 06.2022
- Company Overview: Holiday Inn Hotels
- Assisted customers with reservations, ticketing, and boarding, resulting in a X% reduction in customer wait times
- Provided information to guests regarding the hotel's amenities, services, and local attractions
- Developed and maintained relationships with hotel guests to increase loyalty and repeat business
- Maintained up-to-date knowledge of hotel services, rates, and promotions
- Scheduled and confirmed appointments and reservations
- Managed customer reservations and provided accurate information about the hotel's services and amenities
- Holiday Inn Hotels
Payment Specialist
Sitel
Baguio, Philippines
02.2012 - 11.2015
- Company Overview: Capital One
- Monitor accounts to identify outstanding debts
- Investigate historical data for each debt or bill
- Find and contact clients to ask about their overdue payments
- Take actions to encourage timely debt payments
- Process payments and refunds
- Capital One
Customer Service Representative
Sitel
Baguio, Philippines
12.2007 - 04.2012
- Company Overview: Hawaiian Airlines
- Answering questions about flight schedules, prices, and other airline information that helps customers book travel plans
- Processing customer reservations by confirming details with customers via phone or computer
- Maintaining security by following safety procedures, such as frisking passengers and inspecting carry-on bags for weapons
- Processing refunds for delayed or cancelled flights by communicating with travel agencies or airlines to obtain authorization for refunds
- Processing claims for lost or damaged luggage by gathering information about the damage or loss from passengers and submitting claims to insurance companies on behalf of airlines
- Scheduling flight crews by contacting pilots and dispatchers to relay information about flight changes or delays
- Providing information about airport facilities, such as locations of gates, luggage carts, and restrooms
- Hawaiian Airlines
Restaurant Manager
Giddy's Grill
Baguio, Philippines
06.2005 - 07.2007
- Managing a restaurant's finances, inventory, and operational costs
- Developing menus and ensuring food quality and safety standards
- Hiring, training, and coordinating staff and work schedules
- Overseeing the work of kitchen and dining room teams
- Keeping customers happy and handling complaints
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Marketing Assistant
Far East Bank & Trust Company
Bacolod City, Philippines
09.1989 - 10.1999
- Open and sort all incoming mail for Marketing Officer's review
- Answer department phones and take messages in Marketing Officer's absence
- Help schedule and facilitate meetings, the Bank's participation in community events, and employee volunteer opportunities
- Assist banking personnel in preparing and checking bank documents and statements
- Liaise between banking personnel and customers
Education
Bachelor of Arts - Liberal Arts, English
West Negros College
03.1987
Skills
- Adaptability
- Ability to Work Under Pressure
- Computer Skills
- Communication Skills
- Customer Service
- Medical Records Management
- Medical Office Procedures
- Medical Records Filing
- HIPAA expert
- Records Organization
- Telephone Etiquette
- Medical Records Auditing
- Release of Information
- Medical information release
- Patient confidentiality
- Medical Records Storage
- Clinical Documentation
- Medical record security
- Health Information Systems
- Medical Terminology
Languages
English
Personal Information
Age: 57
Timeline
Medical Records Specialist
AJT DIABETIC AND COUNTRYWIDE MEDICAL
03.2024 - Current
Medical Records Specialist
Specialty Medical Equipment
03.2024 - Current
Fraud Analyst
Concentrix
06.2022 - 11.2023
Hotel Reservations Specialist
IHG HOTELS
03.2022 - 06.2022
Payment Specialist
Sitel
02.2012 - 11.2015
Customer Service Representative
Sitel
12.2007 - 04.2012
Restaurant Manager
Giddy's Grill
06.2005 - 07.2007
Marketing Assistant
Far East Bank & Trust Company
09.1989 - 10.1999
Bachelor of Arts - Liberal Arts, English
West Negros College