Rishi Rajj Pradhan
Manila
Summary
Global operations executive with 23+ years of experience driving digital transformation, managing $150M+ P&L budgets, and leading teams of over 10,000 FTEs across APAC. Proven expertise in AI integration, cloud strategies, and customer experience transformation to deliver sustainable growth.
Overview
24
24
years of professional experience
6
6
years of post-secondary education
4
4
Languages
1
1
Certificate
Work History
Managing Partner
212Consulting.com.ph
Makati
03.2024 - Current
- Provide strategic consulting services to BPO and IT companies in the Philippines, focusing on digital transformation and operational excellence
- Advise on market expansion strategies and talent development programs for the evolving BPO landscape, resulting in 20% growth for client organizations
- Developed and implemented strategic plan for entering new markets, resulting in substantial increase in brand visibility and market share.
SVP, Country Manager
Access Healthcare Services
Taguig City
12.2022 - 12.2023
- Managed a monthly P&L of $4M+ revenue with a 42% gross margin
- Expanded service offerings and market share by 20% through strategic partnerships
- Reduced operational cost by 15%, while maintaining service quality through a comprehensive regional expansion strategy, establishing new delivery centers in Tier 2 locations
- Implemented a robust talent development program, reducing attrition by 25% and improving employee engagement scores by 30%
- Managed the daily operations of delivery centers, including managing the local shared service functions (HR, Training, Talent, IT, Finance, Quality), fostering the development of people capabilities, boosting business growth and revenue generation, and maintaining facility infrastructure
Regional CEO - APAC
Conduent Business Services
Pasay City
10.2015 - 12.2022
- Reporting to the Global Chief Operations Officer in New Jersey and acted as a liaison between global & frontline teams, communicating corporate mandates and operational impacts and anticipated impacts on day-to-day operations
- Directed operations across APAC, managing 10,000 FTEs and budget of $150M annual budget
- Secured Conduent’s first domestic (Philippines Market) deal valued at $18M TCV over 3 years, showcasing ability to drive market expansion and revenue growth
- Reducing IT costs by 22% and improving system reliability by 35%, through consolidation of disparate IT systems across APAC, migrating to a unified cloud-based infrastructure
- Led the digital transformation of customer experience services, implementing omnichannel platforms and AI-driven chatbots, resulting in a 40% improvement in customer satisfaction scores
- Developed and implemented ESG strategy, reducing carbon footprint by 30% and improving the overall sustainability ratings in the region
Philippines Country Delivery Leader - F&A
IBM Business Services
Quezon City
06.2010 - 08.2015
- As Finance & Accounting and Supply Chain Management Leader for the Manila Delivery Center, I managed 5,000+ professionals and achieved impressive results:
* Implemented cognitive computing solutions from IBM to improve operational efficiency by 45% while achieving 99.9% accuracy in financial reporting.
* Implemented Six Sigma and Lean methodologies across all service lines, resulting in a 35% increase in process efficiency and $5 million in annual operational cost savings.
* Transitioned 10+ large-scale F&A outsourcing engagements, maintaining 100% SLA compliance.
* Led a talent up-skilling initiative that provided 60% of my staff with certifications in emerging technologies. This program was critical in transforming the Manila team into partners in all process decisions, a big change from their previous status as “order takers.”
Assistant Vice President of Operations
IQOR Inc.
Clark
08.2008 - 06.2010
- Led receivables management operations with monthly collections exceeding $1M while reducing staff turnover by 15%.
Client Operations Manager
Genpact
Hyderabad
04.2001 - 08.2008
- Managed finance & accounting operations for global clients with a focus on accounts payable, receivables, and help-desk functions
Education
MBA - Business Administration And Management
University of West Australia
Manila 02.2025 - Current
Post Graduate Diploma in Business Management - Business Management
Asian Institute of Management
Makati 02.2025 - Current
Post Graduate Degree - Marketing
National Institute of Sales & Marketing
Bangalore City 05.1996 - 10.1998
Bachelor of Commerce - Accounting And Finance
Bangalore University
Bangalore City 04.1992 - 05.1995
Skills
Strategic Planning
Digital Transformation Leadership
P&L Management
Global Team Leadership & Talent Development
AI and Machine Learning Integration
Customer Experience Transformation - CCaaS
Market Expansion & Revenue Growth
Multilingual Operations & Cross-cultural team Management
Timeline
MBA - Business Administration And Management
University of West Australia
02.2025 - Current
Post Graduate Diploma in Business Management - Business Management
Asian Institute of Management
02.2025 - Current
Managing Partner
212Consulting.com.ph
03.2024 - Current
SVP, Country Manager
Access Healthcare Services
12.2022 - 12.2023
Regional CEO - APAC
Conduent Business Services
10.2015 - 12.2022
Philippines Country Delivery Leader - F&A
IBM Business Services
06.2010 - 08.2015
Assistant Vice President of Operations
IQOR Inc.
08.2008 - 06.2010
Lean Six Sigma Green Belt Certification (LSSGB) - IASSC Lean Six Sigma Green Belt Certification.
04-2004
Client Operations Manager
Genpact
04.2001 - 08.2008
Post Graduate Degree - Marketing
National Institute of Sales & Marketing
05.1996 - 10.1998
Bachelor of Commerce - Accounting And Finance
Bangalore University
04.1992 - 05.1995
Languages
English
Advanced (C1)
Nepali
Advanced (C1)
Hindi
Upper intermediate (B2)
Certification
Lean Six Sigma Green Belt Certification (LSSGB) - IASSC Lean Six Sigma Green Belt Certification.
Professional Affiliations And Volunteer Work
- Board Member, Healthcare Information Management Association of the Philippines (HIMAP)
- Active member, Asia Society
- Volunteer, Red Cross Philippines
- Mentor, young tech entrepreneurs in the Philippines startup ecosystem