Summary
Overview
Work History
Education
Skills
Timeline
Generic
Avrianne Shane Venyz D. Rey Santos

Avrianne Shane Venyz D. Rey Santos

Gerona

Summary

Offering strong communication and interpersonal skills, ready to learn and grow in customer service environment. Contributes to team success by quickly adapting to new systems and processes and efficiently managing customer interactions. Ready to use and develop problem-solving and multitasking skills in Desired Position role

Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management, and customer service skills. Offering [Number] years of experience providing quality administrative support to clients.

Overview

5
5
years of professional experience

Work History

Virtual Assistant

Smartva
07.2023 - 09.2025
  • Answered and screened calls to provide information, schedule appointments and take detailed messages.
  • Monitored emails, organized inbox, and prioritized messages for supervisor.
  • Set up virtual Zoom meetings, invited guests and disseminated agendas.
  • Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
  • Assisted in the recruitment process through candidate screening, interview scheduling, and onboarding support.

Customer Service Agent

Foundever
04.2023 - 11.2024
  • Provided customer service for over 2 years in a call center environment.
  • Utilized problem-solving skills to identify and resolve customer issues.
  • Analyzed customer feedback and used the data to improve customer service.
  • Demonstrated excellent communication skills, both verbal and written.
  • Monitored customer feedback to identify areas of improvement.
  • Assisted customers with product and service inquiries.
  • Handled customer inquiries, complaints, and concerns in a timely and professional manner.

Dental Assistant

MASSA DENTISTRY
02.2021 - 01.2022
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists' evaluations.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Sterilized rooms and prepped equipment and instruments for Number procedures daily.
  • Part-Time

Education

High School Graduate - Senior High School

Advanced Institute Technology
05.2025

Higher National Certificate - Higher National Certificate

ST. AUGUSTINE COLLEGES FOUNDATION INC.

Senior High School - undefined

HOLY TRINITY CATHOLIC HIGH SCHOOL

Skills

  • Communication
  • Time management
  • Work ethic
  • Teamwork
  • Customer service

    Calendar management

    Meeting scheduling

    Problem-solving

    Spreadsheet management

    Verbal and written communication

    Microsoft office

    Attention to detail

Timeline

Virtual Assistant

Smartva
07.2023 - 09.2025

Customer Service Agent

Foundever
04.2023 - 11.2024

Dental Assistant

MASSA DENTISTRY
02.2021 - 01.2022

Higher National Certificate - Higher National Certificate

ST. AUGUSTINE COLLEGES FOUNDATION INC.

Senior High School - undefined

HOLY TRINITY CATHOLIC HIGH SCHOOL

High School Graduate - Senior High School

Advanced Institute Technology
Avrianne Shane Venyz D. Rey Santos