Rio Danice Galicia

Key Achievements:

• Sole QA professional managing 2-3 concurrent projects/new functionalities monthly
• Conducted thorough root cause analyses on recurring defects, resulting in the implementation of effective corrective actions
• Contributed to product design reviews, offering insights from quality perspective to refine product features.

Core Responsibilities Over the Years:

• Requirements Analysis & Strategic Planning: Conduct comprehensive requirement analysis and manage end-to-end defect lifecycle using Jira and Confluence
• Test Strategy Development: Design and execute sophisticated test plans using Jira, and Qase, ensuring comprehensive coverage across functional and non-functional requirements
• Multi-Platform Testing Excellence: Perform rigorous manual functional testing across web applications, mobile platforms (Android, iOS)
• Data Integrity & API Validation: Execute database validation in PostgreSQL via pgAdmin, plus comprehensive API response validation through Postman
• Cross-Platform Validation: Execute comprehensive cross-browser and cross-device testing using BrowserStack for optimal compatibility
• Cross-Functional Leadership: Collaborated with cross-functional teams to develop and implement targeted solutions for identified quality issues, ensuring continuous improvement.

Key Achievements:

• Offshore Leadership: Created comprehensive project test strategies and served as designated Point of Contact (POC) for offshore counterparts
• Team Excellence: Developed critical QA documentation to standardize team onboarding processes and ensure testing consistency
• Client Relations: Successfully facilitated UAT sessions with clients, effectively communicating complex functionality changes and technical requirements

Core Responsibilities Over the Years:

• Requirements Analysis & Strategic Planning: Conduct comprehensive requirement analysis and manage end-to-end defect lifecycle using Jira and Confluence
• Test Strategy Development: Design and execute sophisticated test plans using Jira, TestRail, and Azure DevOps, ensuring comprehensive coverage across functional and non-functional requirements
• Multi-Platform Testing Excellence: Perform rigorous manual functional testing across web applications, mobile platforms (Android, iOS), enterprise systems (Siebel CRM, Oracle ERP), and e-commerce platforms (Salesforce Commerce Cloud)
• Data Integrity & API Validation: Execute database validation in SQL Server via SMS, plus comprehensive API response validation through Postman
• Production Support & Monitoring: Provide critical support for client production environments including monitoring, incident triaging, and escalation management
• Accessibility & Compliance Testing: Conduct thorough ADA compliance testing using JAWS, TalkBack, VoiceOver, WAVE, and Siteimprove tools
• Cross-Platform Validation: Execute comprehensive cross-browser and cross-device testing using BrowserStack for optimal compatibility
• Security & Performance Assurance: Conduct application security testing using Burp Suite and performance testing with JMeter
• Automation Development: Create and maintain automation test scripts using Selenium WebDriver and HPE UFT
• Cross-Functional Leadership: Maintain close collaboration with development teams, product owners, and stakeholders