RIO ANNE ADAJAR
Quezon City
Summary
Analyst with background in Facilities Help Desk administration and compliance monitoring. Achieved regulatory adherence through meticulous site audits and accurate record maintenance. Focused on enhancing operational efficiency and supporting career advancement through ongoing professional development.
Overview
9
9
years of professional experience
Work History
Analyst- Facilities Help Desk
Jones Lang LaSalle
11.2024 - Current
- Monitored site conditions, identified potential risks, and maintained accurate records, supporting operational efficiency and meeting regulatory requirements.
- Executed administrative tasks, data entry, and site audits for health and safety compliance, ensuring adherence to company policies and procedures to maintain operational standards.
- Real Estate Company
Technical Support Expert
Asurion
03.2023 - 10.2024
- Served customer needs by troubleshooting devices, resolving issues, and selling phones, tablets, smart watches, and accessories.
- Delivered tailored technology solutions to meet customer requirements.
- Sold insurance for home-connected devices, enhancing customer confidence in their technology.
Senior Agent
IQOR
03.2021 - 11.2022
- Managed client communications and service requests, ensuring timely and accurate responses in BPO environment.
- Followed up with prospects and hot leads to obtain exclusives and drive new sales.
- Developed and maintained strong relationships with property owners, offering personalised service and advice.
- Interacted with customers to provide information on products and services, resolving inquiries and complaints effectively.
- Delivered exceptional customer service, addressing queries and concerns promptly to ensure client satisfaction.
Advisor I - Technical Support
Concentrix
08.2019 - 02.2021
- Conducted outbound and inbound calls to resolve customer issues with services and devices, answered general inquiries, and assisted with billing questions.
- Resolved client queries and concerns promptly, demonstrating commitment to exceptional customer service.
- Managed business process outsourcing tasks to support operational efficiency.
- Continuously updated professional knowledge through CPD activities, staying ahead of regulatory changes and industry trends.
- Worked closely with junior advisors, mentoring them on best practices and advanced financial planning techniques.
Results Associate
The Results Companies
11.2017 - 07.2019
- Identified and resolved customer needs promptly and efficiently.
- Provided exceptional customer service, resolving queries promptly to maintain high satisfaction levels.
- Identified potential fraud transactions and handled inbound calls to ensure swift resolution.
- Coordinated communication and support for outsourced functions to enhance operational efficiency.
- Assisted associated departments with clerical and administrative support.
Education
Bachelor of Science - Business Administration Major in Financial Management
Arellano University
ManilaBachelor of Science - Accounting Technology
De La Salle Lipa
Lipa City, BTG01-2017
Secondary Education -
Sto. Niño Formation and Science School
Rosario, BTG01-2015
Skills
- Facilities Help Desk Administration
- Analytical mindset
- Site Audit and Compliance Monitoring
- HSSE compliance
- Regulatory Compliance
- Compliance monitoring
- Incident management
- Risk Identification and Issue Resolution
- Risk evaluation
- Process Improvement and Operational Support
- Process optimization
- Technical troubleshooting
- Data Entry and Records Management
- Documentation and Report Preparation
- Analytical reporting
- Data analytics
- Microsoft Excel
- Microsoft Power BI
- Microsoft Office Suite
- Operational Coordination
- Client management
- Customer relationship management
- Complaint resolution
- Inbound and Outbound Call Handling
- Stakeholder communication
- Remote collaboration
- Critical thinking
- Analytical mindset
- Issue resolution
- Decision making
- Verbal communication
- Verbal communication
- Decision making
Custom
- High-Stakes Communication, LinkedIn, 2026-07-13
- Everyday AI Concepts, LinkedIn, 2026-07-11
- Prompt Engineering: How to Talk to the AIs, LinkedIn, 2026-07-11
- Engaging with Stakeholders, Jones Lang LaSalle, 2025-12-17
- Time Management, Jones Lang LaSalle, 2025-11-14
- Emotional Intelligence, Jones Lang LaSalle, 2025-09-30
- Global Program - HSSE Global Introduction, Jones Lang LaSalle, 2024-11-08
- HSSE Global Introduction, Jones Lang LaSalle, 2024-11-08
- HSSE Global Induction: Game of Clues, Jones Lang LaSalle, 2024-11-08
- Keeping Business First with Virtual Client Relationships, Jones Lang LaSalle, 2024-11-08
- Foundations of Diversity, Equity, Inclusion, and Belonging, Jones Lang LaSalle, 2024-11-07
- Be an Effective Hybrid or Virtual Employee, Jones Lang LaSalle, 2024-11-07
Timeline
Analyst- Facilities Help Desk
Jones Lang LaSalle
11.2024 - Current
Technical Support Expert
Asurion
03.2023 - 10.2024
Senior Agent
IQOR
03.2021 - 11.2022
Advisor I - Technical Support
Concentrix
08.2019 - 02.2021
Results Associate
The Results Companies
11.2017 - 07.2019
Bachelor of Science - Business Administration Major in Financial Management
Arellano University
Bachelor of Science - Accounting Technology
De La Salle Lipa
Secondary Education -
Sto. Niño Formation and Science School