Hi, I’m
RIO PINERO GRAVA
Admin Consultant
Taytay, Rizal
Summary
To work hard with full dedication for the achievement of organization objective under satisfying job contact, hence enhancing my skill and knowledge and ready to learn new things.
Overview
11
years of professional experience
Work History
24/7
Admin Consultant
04.2023 - Current
Job overview
- Collaborated with cross-functional teams to successfully gather all information needed for documentations needed to submit to ATO for clients.
- Managed client relationships through regular check-ins and progress from communications between clinics.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Affirm the client's satisfaction with the entire process from the beginning to end until the client is ready for their treatment.
HSN/Acer PhilippinesPaco
Key Accounts Coordinator
06.2021 - 12.2022
Job overview
- Creating technical repair cases for Australia's Department of Education.
- Monitoring cases and Coordination with different inhouse departments and school IT in resolving issues and providing different resolutions
- Managed client expectations by setting clear goals, ensuring that deliverables were met on time within the SLA period.
- Promoted a culture of proactive communication within the team, leading to improved collaboration among departments involved in servicing key accounts.
- Monitored account performance metrics to proactively address potential issues and ensure client retention by mitigation meetings within key accounts.
- Managed account documentation, ensuring accurate record-keeping and compliance with company policies.
- Assessed client needs to develop tailored recommendations, fostering long-term partnerships.
- Navigated complex client challenges using problem-solving skills and prompt resolution of any discrepancies or complaints.
- Conducted regular reviews of account KPIs to identify areas for improvement and implement corrective action plans as needed.
Quantrics LTDBrgy. Dolores
Back Office Support Rep.
08.2020 - 04.2021
Job overview
- Back end support for both Customers and Internal Rep
- Provides assistance in managing orders and/or any changes to Customers accounts
- Coordinates with other departments as well as customers to process requests and orders and investigates faults.
- Participated in regular product training sessions to stay current on updates and enhancements.
- Trained new support representatives, ensuring a consistent level of service quality across the team.
- Streamlined support processes for increased efficiency and improved response times.
ECE Contact SolutionsLepanto bldg
Technical Support Rep
09.2019 - 03.2020
Job overview
- Non-voice technical support for smart camera via email and chat
- Provides aftermarket assistance including replacement
- Managing online orders for lost, refund and replacement request.
Teledirect AsiaRockwell Sheridan
Case Manager
05.2018 - 09.2019
Job overview
- Managing Accounts as an Admin for Airbnb platform Users worldwide.
- Managing account such as minor and major changes that needs to be made to the User's account
- Cancellation and rebooking of Platform Guests including hotel bookings and other outside platforms to guide clients and give them options.
- Mediator between Hosts and Guest for escalated concerns.
Acquire / Shore SolutionsShaw
TSR, Helpdesk 1
10.2016 - 04.2018
Job overview
- Chat support for Office Depot and Office Max's aftermarket service
- Setup & Installation of Applications for new and used computers via Support.com
- Troubleshooting and Virus removal service for different types of computers.
West Contact Services/AloricaMakati City
TSR/CSR/Account Admin/Back End Support Rep
08.2015 - 10.2016
Job overview
- Technical Support for Cable Programming, Telco and ISP Services for Comcast along with Billing and Customer Service Support at the same time.
- Responded to customer requests for products, services, and company information.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Maintained up-to-date knowledge of product and service changes. All throughout diferent accounts from Telco to Admin Host for Teleconferencing application.
Nowcom Global ServicesOrtigas
Loan Verification Specialist
05.2013 - 07.2015
Job overview
- Conducting interview with buyers for Loan's pre-approval process and documentation based on Underwriters data needs.
- Contacting Buyer's Employers to verify Employment as a part of the Loan's Pre Approval process.
- Back Office Support for legal documents and requirements review to pass the Dealer's Automobile Loan guidelines.
- Ensuring Loan documents are legit and validated using Skip Tracing and Autobile leasing and sales industry based tools.
Education
JITCO (Japan), Vocational Education
Electronic Machinery & Apparatus Assembly
System Technology InstituteMandaluyong City, Metro Manila
Computer Science
Saint James AcademyP Burgos, So Leyte
Secondary
Ilaya Barangka Elementary SchoolMandaluyong City, Metro
Primary
Skills
Knowledgeable in Basic Windows Application
Knowledgeable with Basic Computer Hardware and Software troubleshooting
Knowledgeable in Basic Networking Setup
Good attendance record
Average English Communication Skill
With positive attitude on goals
Fast Learner
Can work with minimum assistance
Personal Information
Nationality: Filipino
Timeline
Admin Consultant
24/7
04.2023 - Current
Key Accounts Coordinator
HSN/Acer Philippines
06.2021 - 12.2022
Back Office Support Rep.
Quantrics LTD
08.2020 - 04.2021
Technical Support Rep
ECE Contact Solutions
09.2019 - 03.2020
Case Manager
Teledirect Asia
05.2018 - 09.2019
TSR, Helpdesk 1
Acquire / Shore Solutions
10.2016 - 04.2018
TSR/CSR/Account Admin/Back End Support Rep
West Contact Services/Alorica
08.2015 - 10.2016
Loan Verification Specialist
Nowcom Global Services
05.2013 - 07.2015
JITCO (Japan), Vocational Education
Electronic Machinery & Apparatus Assembly
System Technology Institute
Computer Science
Saint James Academy
Secondary
Ilaya Barangka Elementary School
Primary