Rina Dolfo
Nurse
Trece Martires City,CAV
Summary
- Customer Service Proficient MS Office “Power User” Adept Written/Verbal Communicator Strong computer experience with a working knowledge of MS/Word, MS/Excel.
- Profound ability to work closely and cooperatively with fellow employees and guest.
- Accept and adhere to the need for strict confidentiality.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Nurse Case Agent
ACTIVE ONE HEALTH
05.2022 - Current
- Review the consolidated tracker which will use to fill up the necessary information needed
- Identify, compare, and resolve data quality issues through proactive from time to time checks
- Send emails to supervisor for notification
- Send email to LGU if necessary for endorsement
- Email HR for endorsement
- Endorse for CHCP or maxicare
- Classify whether the covid 19 case is suspected, probable or confirmed
- Ensure that all data or input are correct and accurate
- Contact tracing for suspected/probable/confirmed Covid cases of Accenture employees.
Technical Support Representative
TELEPERFORMANCE PHILIPPINES
Silver City, Pasig
08.2021 - Current
- Offer full range of customer service to assigned Employer’s Clients, by phone
- Full range of customer service includes handling of incoming calls and outgoing calls
- The offered customer service should be of highest quality - accurate, polite, and competent
- Identify, compare, and resolve data quality issues through proactive daily checks
- Provide first level support for customers having an issue with their set up boxes, remote control, cables,etc
- Resolving all requests in a timely & accurate manner
- Provide technical support and advice
- Support client onboarding & expansion
- Evaluate large datasets for quality and accuracy
- Determine root cause for product data quality errors with clients and make recommendations for long term solution
- Maximize the value of the platform for our customers respond and resolve L1 technical issue
- Provide prompt and accurate resolution to the customers
- Manage initial client contact regarding support requests ensuring all relevant information is captured and passed to an appropriate resources if escalation is required
- Properly escalate unresolved issues to appropriate internal teams
- Monitoring the queue and ensuring to provide first resolution
- Manage ticket queue and prioritize open issues
- Ensuring all open issues are resolved or escalated internally
- Identify process improvementsLearn internal systems and processes (this may change frequently)
- Assisting in walking customers through service configurations
- Manage/complete Enterprise Move/Add/Change orders in a timely manner
- Drive customer engagement through scheduling and follow-up activities
- Answer customer questions via phone
- Initiating trouble resolution process management (i.e
- Resolution or escalation of support issues submitted to by Customer)
- Additional relevant duties as assigned
- Provides desk-side assistance in resolving technical support issues
- Performs troubleshooting steps and other maintenance tasks
- Provides effective customer service production environment (rotating on-call and holiday support may be required
- Utilizes soft skills and troubleshooting skills to resolve client issues and questions
- Asks probing questions to gather relevant information on routine and complex calls
- Uses effective listening skills to develop understanding of client questions or issues
- Documents, tracks and monitors client incidents in ticketing system to ensure a timely resolution
- Prioritizes and escalates support incidents and requests based on business impact and documented guidelines
- Communicates highly technical information to both technical and nontechnical personnel
- Recommends solutions including new acquisitions and upgrades
- Other related duties assigned as needed.
Head Coach
PITCH SCHOOL OF MUSIC
Batangas
03.2018 - Current
- Instruct students individually and in groups, using various teaching methods such as lectures, discussions, and demonstrations
- Establish clear objectives for all lessons, units, and projects and communicate those objectives to students
- Adapt teaching methods and instructional materials to meet students' varying needs and interests
- Prepare instructional program objectives, outlines, and lesson plans
- Monitor students' performance to make suggestions for improvement and to ensure that they satisfy course standards, training requirements, and objectives
- Invite students to participate on events
- Answering all incoming calls / emails and re-routing them to relevant parties
- Meeting and greeting visitors ensuring they are signed in and inducted
- Dealing with any inquiries at the reception
- Data entry onto internal systems
- Submitting daily collection sales everyday
- Submitting weekly reports of total volume and peso value
- Submitting balance reports of account receivable
- Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and resolve customer issues with expediency.
Customer Service Representative
ALORICA CALL CENTER, Lipa
Batangas
01.2020 - 02.2021
- Respond to incoming customer billing inquiries by following techniques provided and approved by training
- Submits reports on a daily basis
- Effectively handle incoming customer call/e-mail inquiries within established periods
- Basic comprehension of the product and familiar in a Windows-based environment
- Track and report processes aimed at identifying specific service issues resulting in quick resolution of identified issues
- Deals and Coordinates with co-agents, client callers and operations/production/team managers.
Home Based Online English Tutor
ACADEMY SOCIETY LTD, ACADSOC LTD
Beijing
06.2017 - 01.2018
- Provides standard ESL courses to Chinese students (from children to working adults) using online teaching system
- Works from home and clock in the teaching website before the class time, conducting all lessons on schedule (class table)
- Preparing for 1-to-1 online classes
- Teaching online with the textbooks
- Doing corrections and conducting effective instruction during the classes
- Doing assessments and tests for the students
- Abiding by school regulations and management, achieving the teaching goal as scheduled with high quality
Front Office Staff Receptionist ADMIN Staff Cashier
VIRGIN BEACH RESORT, Star Beach Resort
Laiya, San Juan, Batangas
07.2016 - 03.2017
- Handles phone calls
- Welcomes the guest, all incoming guests of the resort, reserved or walked in
- Data entry into internal systems
- Handle ocular or resort tour to the inquiring guests
- Explains to the guests the features and amenities of the resort
- Ensuring knowledge of staff movements in & out of the resort
- Handles all documents of the resort
- Handles all requests, reports and admin works
- Doing everyday reports like Daily Sales Report, Summary of Folio, ETC
- Handles Folio (Statement of Billing) for every guest
- Handling the check in and check out of guests.
Assistant Resort Supervisor ADMIN Hotel Receptionist
CASA LAIYA Beach Resort
San Juan, Batangas
09.2015 - 05.2016
- Handles all reservation requests from guests
- Receives all incoming guests of the resort
- Data entry into internal systems
- Escorts all guests to their reserved rooms
- Explains to the guests the features and amenities of the resort
- Monitors the operation of the resort together with the resort supervisor
- Handles all documents of the resort
- Handles all requests, reports and admin works
- Handles all staff concerns to be communicate with the owners
- Supervision of all the staff and operations
- Do admin works as ordered by the immediate head
Spa and Salon Receptionist
AMANPULO Beach Resort, AMANRESORTS
Palawan
11.2012 - 07.2015
- Answer calls and take reservations
- Meet and greet hotel and spa guests
- Double checking, confirming and reconfirming scheduled appointments and treatments
- Providing maintenance of the reception and the whole entire spa and gym area
- Requesting all items and requests needed of the spa
- Keeping the reception area, restroom and pantry clean at all times
- Making welcome drinks & cold towels
- Welcoming the guests & offering them something to drink
- Making the daily summary report & all the necessary charges
- Taking & relaying messages to all staff
- Providing information to the guests about the treatments and recommending what is suited for them
- Giving tours at the spa, gym and wet areas to all the hotel guests arriving at the spa and explaining to guests the spa facilities
- Notifying therapists of the movements of their scheduled treatments and any changes
- Opening and answering all emails and guests inquiries
- Dealing with the queries of the guests
- Ensuring knowledge of staff movements in & out of the Aman Spa
- Submitting all reports needed at the end of the shift such as the booking sheet and Daily Summary Report
- Ensuring that all is well before closing the outlet
- Give warm greeting and welcome to salon clients, walking them to the proper beauty station and alerting assigned beauticians of their arrival
- Booking and confirming of salon appointments via phone
- Inform salon clients about services
- Assisting therapists in performing manicure and pedicure services to clients and guests
- Assisting therapists in performing hair wash and blow dry to clients and guests
Training and Business Assistant (Vocal Coach)
CENTER FOR POP MUSIC PHILIPPINES INC
Quezon City
11.2009 - 10.2012
- Instruct students individually and in groups, using various teaching methods such as lectures, discussions, and demonstrations
- Establish clear objectives for all lessons, units, and projects and communicate those objectives to students
- Adapt teaching methods and instructional materials to meet students' varying needs and interests
- Prepare instructional program objectives, outlines, and lesson plans
- Monitor students' performance to make suggestions for improvement and to ensure that they satisfy course standards, training requirements, and objectives
- Invite students to participate on events
- Event singer
- Performer
- Concert Artist
- Talent pool
- Directing
- Script-writing
Receptionist Cashier
CENTER FOR POP MUSIC PHILIPPINES INC
Quezon City
10.2009 - 06.2010
- Functioning in a reception environment by telephone answering, admin and reception service as well as organizing the post, welcoming visitors and providing hospitality towards guests and clients
- Answering all incoming calls / emails and re-routing them to relevant parties
- Meeting and greeting visitors ensuring they are signed in and inducted
- Dealing with any inquiries at the reception
- Data entry onto internal systems
- Submitting daily collection sales everyday
- Submitting weekly reports of total volume and peso value
- Submitting balance reports of account receivable
- Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and resolve customer issues with expediency.
Production assistant •Stage
Education
Bachelor of Science - Nursing
Concordia College
Director +639178606422 Lourdelyn Manalili Center for Pop Music Philippines (Philippines) Area Manager of South and North Branches +639192257520 - undefined
Batangas Eastern Academy, Batangas High School
CHARACTER REFERENCE Diane Escobido The Bayleaf Hotel (Philippines) HR Manager +639175819303 diana.escobido@thebayleaf.com.ph Ryan Kenneth Escobido Araw Hospitality - undefined
Paco Catholic School
Skills
Office Skillsundefined
Timeline
Nurse Case Agent
ACTIVE ONE HEALTH
05.2022 - Current
Technical Support Representative
TELEPERFORMANCE PHILIPPINES
08.2021 - Current
Customer Service Representative
ALORICA CALL CENTER, Lipa
01.2020 - 02.2021
Head Coach
PITCH SCHOOL OF MUSIC
03.2018 - Current
Home Based Online English Tutor
ACADEMY SOCIETY LTD, ACADSOC LTD
06.2017 - 01.2018
Front Office Staff Receptionist ADMIN Staff Cashier
VIRGIN BEACH RESORT, Star Beach Resort
07.2016 - 03.2017
Assistant Resort Supervisor ADMIN Hotel Receptionist
CASA LAIYA Beach Resort
09.2015 - 05.2016
Spa and Salon Receptionist
AMANPULO Beach Resort, AMANRESORTS
11.2012 - 07.2015
Training and Business Assistant (Vocal Coach)
CENTER FOR POP MUSIC PHILIPPINES INC
11.2009 - 10.2012
Receptionist Cashier
CENTER FOR POP MUSIC PHILIPPINES INC
10.2009 - 06.2010
Production assistant •Stage
Bachelor of Science - Nursing
Concordia College
Director +639178606422 Lourdelyn Manalili Center for Pop Music Philippines (Philippines) Area Manager of South and North Branches +639192257520 - undefined
Batangas Eastern Academy, Batangas High School
CHARACTER REFERENCE Diane Escobido The Bayleaf Hotel (Philippines) HR Manager +639175819303 diana.escobido@thebayleaf.com.ph Ryan Kenneth Escobido Araw Hospitality - undefined
Paco Catholic School
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