Work History
Overview
Education
Skills
Software
Rina

Rina

Employee Life Cycle Specialist
Makati,Metro Manila

Work History

Employee Life Cycle Specialist

JTI GBS Philippines Inc
Taguig
10.2021 - Current
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
  • Discovered and resolved complex problems that affected management and business decisions.
  • Handled issue resolution tasks and delivered technical assistance in use of SAP system.

Telesales Representative

TRI7 Solutions Inc
Makati
02.2020 - 09.2021
  • Answered inbound and outbound telephone calls from interested customers to persuasively discuss offerings.
  • Built relationships with customers using strong persuasion and active listening skills.
  • Followed up with customers to solicit further sales.

VIP Customer Service Bahasa Indonesia

Aquoz Solutions Inc
Makati
02.2018 - 05.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer service orders promptly to increase customer satisfaction.

Business Relationship Officer

PT Bank Danamon Indonesia Tbk
Batam
09.2016 - 01.2018
  • Maintained knowledge on banking products and distribution to provide optimal service support
  • Achieved goals for sale of bank products and services
  • Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.

Customer Service Assistant

PT Bank OCBC NISP Tbk
Batam
03.2014 - 08.2016
  • Utilized problem-solving skills to address customer queries and complaints.
  • Described products to customers and how best to utilize the bank products.
  • Gathered and verified data from customers to promote marketing initiatives.

Overview

9
9
years of professional experience
4
4
years of post-secondary education
2
2
Languages

Education

Bachelor of - Communication Science

Universitas Putera Batam, Batam - Indonesia
08.2013 - 08.2017

Skills

  • Administrative support
  • Business negotiations
  • Communication management
  • Business Process Life-Cycle
  • Customer Relations
  • Report Preparation
  • Client Acquisition

Software

System Applications and Products (SAP HR)

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Rina Employee Life Cycle Specialist