System Applications and Products (SAP HR)
Rina
Employee Life Cycle Specialist
Makati,Metro Manila
Work History
Employee Life Cycle Specialist
JTI GBS Philippines Inc
Taguig
10.2021 - Current
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Discovered and resolved complex problems that affected management and business decisions.
- Handled issue resolution tasks and delivered technical assistance in use of SAP system.
Telesales Representative
TRI7 Solutions Inc
Makati
02.2020 - 09.2021
- Answered inbound and outbound telephone calls from interested customers to persuasively discuss offerings.
- Built relationships with customers using strong persuasion and active listening skills.
- Followed up with customers to solicit further sales.
VIP Customer Service Bahasa Indonesia
Aquoz Solutions Inc
Makati
02.2018 - 05.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer service orders promptly to increase customer satisfaction.
Business Relationship Officer
PT Bank Danamon Indonesia Tbk
Batam
09.2016 - 01.2018
- Maintained knowledge on banking products and distribution to provide optimal service support
- Achieved goals for sale of bank products and services
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
Customer Service Assistant
PT Bank OCBC NISP Tbk
Batam
03.2014 - 08.2016
- Utilized problem-solving skills to address customer queries and complaints.
- Described products to customers and how best to utilize the bank products.
- Gathered and verified data from customers to promote marketing initiatives.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Education
Bachelor of - Communication Science
08.2013 - 08.2017
Skills
- Administrative support
- Business negotiations
- Communication management
- Business Process Life-Cycle
- Customer Relations
- Report Preparation
- Client Acquisition