Rimie Fernandez
Las Piñas City
Summary
Proven leader in housekeeping and guest services, I elevated guest satisfaction and staff performance at EMS through expert training, mentoring, and stringent quality control. Skilled in cleaning practices and fostering exceptional customer relations, I significantly improved operational efficiency and team morale, ensuring an immaculate and welcoming environment for all guests.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Housekeeping Supervisor
EMS
04.2021 - Current
- Trained and mentored all new personnel to maximize quality of service and performance.
- Worked with front desk to respond promptly to all guest requests.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Communicated repair needs to maintenance staff.
- Evaluated employee performance and developed improvement plans.
- Completed schedules, shift reports, and other business documentation.
- Increased employee performance through effective supervision and training.
- Placed orders for housekeeping supplies and guest toiletries.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Managed scheduling, payroll, and performance evaluations for housekeeping staff, fostering a positive work environment that encouraged professional growth.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
Housekeeping Cleaner
Aeroplus
12.2019 - 03.2020
- Promoted open communication with supervisors about any concerns or suggestions for improvement within the housekeeping department.
- Reduced allergens and improved air quality by regularly dusting and vacuuming rooms, hallways, and common spaces.
- Demonstrated flexibility by adapting to changes in schedules or room assignments when needed.
- Maximized workspace efficiency by organizing housekeeping carts, storage closets, and supply areas on a regular basis.
- Reported maintenance issues encountered in rooms or common areas to management for prompt resolution.
- Contributed to positive guest experiences with meticulous attention to detail when sanitizing bathrooms, making beds, and restocking amenities.
- Maintained high levels of safety awareness while using chemicals, equipment, and tools during daily tasks.
Dietary Server
CEAMC
04.2016 - 07.2018
- Improved patient satisfaction by providing timely and efficient meal service to residents.
- Received positive feedback from patients regarding quality of service, contributing to an improved facility reputation.
- Ensured proper food storage procedures were followed, minimizing waste and upholding food safety regulations.
- Expedited meal delivery by efficiently organizing tray assembly lines for breakfast, lunch, and dinner services.
- Contributed to facility-wide infection control efforts through strict adherence to hand hygiene protocols before handling food items.
- Maintained high cleanliness standards in dining areas, promoting a safe and welcoming environment for residents.
- Streamlined meal preparation, resulting in faster service times for patients and staff.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Inspected dishes and utensils for cleanliness.
Education
High School Diploma - None
Pedro Guevara Memorial National High School
Sta. Cruz,Laguna04.2011
Skills
- Cleaning and sanitation
- Guest relations
- Customer service-focused
- Customer service
- Task assignment
- Training and mentoring
- Cleaning techniques
- Staff scheduling
- Health and safety compliance
- Staff training and development
- Task delegation
- Department coordination
- Cleaning practices
- Workload prioritization
- Quality improvements
- Supply inventory management
- Staff evaluations
Certification
- Occupational Safety and Health Administration 10-Hour Certification (OSHA 10) - U.S. Department of Labor.
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Work-life balanceFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid sick leavePaid time offCareer advancementTimeline
Housekeeping Supervisor
EMS
04.2021 - Current
Housekeeping Cleaner
Aeroplus
12.2019 - 03.2020
Dietary Server
CEAMC
04.2016 - 07.2018
High School Diploma - None
Pedro Guevara Memorial National High School
Similar Profiles
Jose Antonio Henrique Da Silva AmendolaJose Antonio Henrique Da Silva Amendola
Pharmaceutical Representative at EMSPharmaceutical Representative at EMS
Steven PierceSteven Pierce
Supervisor at EMSSupervisor at EMS
Jennifer Lynne MajorJennifer Lynne Major
Upper Primary and Secondary Principal at EMSUpper Primary and Secondary Principal at EMS