Summary
Overview
Work History
Education
Timeline
CustomerServiceRepresentative
RIKKAH RESEKKAH G. BAUTISTA

RIKKAH RESEKKAH G. BAUTISTA

BACOOR CAVITE

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

19
19
years of professional experience
5
5
years of post-secondary education

Work History

Customer Service Representative

FINOVA PHILS
bacoor city
07.2022 - Current
  • Provided primary customer support to internal and external customers.
  • Responded to customer requests for products, services, and company information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.

ADMINISTRATOR HOA VILLAGE

ROSEWOOD VILLAGE HOA
bacoor city
11.2018 - 12.2021
  • Skilled at working independently and collaboratively in a team environment.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Identified issues, analyzed information and provided solutions to problems.
  • Learned and adapted quickly to new technology and software applications.

Customer Service Supervisor

BEAUTIFUL HORIZON INC
IMUS CAVITE
05.2018 - 11.2018
  • Coached employees through day-to-day work and complex problems.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.

SALON SUPERVISOR

MARY PAULENE SALON
bacoor city
05.2017 - 04.2018
  • Delivered services to customer locations within specific timeframes.
  • Learned and adapted quickly to new technology and software applications.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Proven ability to develop and implement creative solutions to complex problems.

CASHIER/Receptionist

MATSUI COSME INC
MAKATI CITY
08.2016 - 04.2017
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.
  • Delivered services to customer locations within specific timeframes.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

CASHIER/Restaurant Receptionist

ATRIUM HOTEL
PASAY CITY
06.2004 - 07.2012
  • Proven ability to learn quickly and adapt to new situations.
  • Provided professional services and support in a dynamic work environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked well in a team setting, providing support and guidance.

Education

Bachelor of Science -

SYSTEM TECHNOLOGY INSTITUTE (STI BACOOR)
BACOOR CAVITE
06.2001 - 10.2003

High School Diploma -

SAINT BENEDICTACADEMY OF CAVITE
IMUS CAVITE
06.1998 - 04.2001

Timeline

Customer Service Representative

FINOVA PHILS
07.2022 - Current

ADMINISTRATOR HOA VILLAGE

ROSEWOOD VILLAGE HOA
11.2018 - 12.2021

Customer Service Supervisor

BEAUTIFUL HORIZON INC
05.2018 - 11.2018

SALON SUPERVISOR

MARY PAULENE SALON
05.2017 - 04.2018

CASHIER/Receptionist

MATSUI COSME INC
08.2016 - 04.2017

CASHIER/Restaurant Receptionist

ATRIUM HOTEL
06.2004 - 07.2012

Bachelor of Science -

SYSTEM TECHNOLOGY INSTITUTE (STI BACOOR)
06.2001 - 10.2003

High School Diploma -

SAINT BENEDICTACADEMY OF CAVITE
06.1998 - 04.2001

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RIKKAH RESEKKAH G. BAUTISTA