Rika Pelenio

• Maintained secure environments by enforcing adherence to best practices in data management and access control policies.
• Collaborated with cross-functional teams to identify and implement system improvements, resulting in enhanced user experience.
• Contributed to the successful implementation of new company-wide applications by assisting with requirements gathering, testing, documentation, training sessions.
• Enhanced application functionality by diagnosing and resolving software issues.
• Collaborated with developers, analysts and project managers to expedite incident resolutions.
• Creating tickets in Asana
• Assisting broker's issue in AOL (MIRs and Validation errors) and Simpology/loanapp
• Resolving issue via Freshdesk

* Answering calls from brokers who needs assistance with their settled loans

*Provides updates on the customer's updated rates,products,settlement status,discharges,Valuattions (thru ValEx),switching of products

* Assisting brokers with setting up their customer's Direct Debits

* Tracking ordered Valuation via SLS

* Tracking Discharge and Settlement status via SLS

• Facilitated new client onboarding process and investment account setup.
• Assisting BDMs with preparing their payoff quotes
• Approving Funding requests
• Indexing Credit Cards,Mortgage,Auto loan,commercial loan,consumer and documents.

• Reduced call wait times for customers by efficiently prioritizing support requests and managing time effectively.
• Assisting customers with troubleshooting their technical issues
• Created user accounts and assigned permissions.

• Approached every question or concern with calm and level-headed approach.
• Helped customers complete purchases, locate items, and join reward programs.
• Organized items on shelves to help customers locate products easily and quickly.
• Worked with floor team and managers to meet wide range of customer needs.

• Supported administrative staff with data entry tasks, ensuring accuracy in record-keeping systems.
• Completed clerical tasks such as filing, copying, and distributing mail.
• Taught courses under guidance of senior instructors.
• Handled class records for attendance, assignment grades and course participation scores.