Experienced and results-driven operational management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, effective communication and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
- Deliver volume trend and data analysis reports
- Report, monitor, track, and analyze SVL performance
- Identify and research service level risks based on forecasts for problem resolution and escalate to management as needed
- Evaluate and analyze historical trends to make strategic and tactical operation plans related to staffing needs
- Attends Chase Business Partners weekly meetings and escalates urgent issues for resolution as needed
- ATM Support Process Trainer | Coach | SME
- Conducts Team LMOS Huddles, Quality evaluations, Webstats coaching, 1X1 and feedback
- Conducts Monthly Knowledge Check Assessments and refresher courses
- Takes ATM Supervisor Escalations