Rico Villanueva
Customer Service Representative
141 Purok 4 Brgy. Tanyag Taguig, Metro Manila
Summary
- Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
- Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
- Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Quality Assurance Inspector
Sonic Steel Industries Inc.
Senior Agent
iQor Philippines Inc.
05.2023 - 08.2023
Customer Service Representative
Foundever Inc.
11.2022 - 03.2023
Customer Advisor I, Sales
Concentrix CVG Philippines Inc.
10.2021 - 10.2022
Warehouseman
Healthy Foods and Snacks Distributions Inc.
05.2021 - 12.2021
Production Operator
EDS Manufacturing Incorporated - Yazaki
05.2018 - 08.2018
Production Operator
Japan Aviation Electronics Incorporated
06.2017 - 11.2017
Customer Service Representative
EPerformax Contact Centers & BPO
09.2023 - 05.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Computer Science
Far Eastern Polytechnic College
Dasmariñas City, Cavite 01.2015 - 01.2016
High School - undefined
Our Lady of Fatima Academy
General MacArthur, Eastern Samar 01.2013 - 01.2014
Grade School - undefined
Project 6 Elementary School
Quezon City, Metro Manila 01.2009 - 01.2010
Skills
Problem-solving
Active listening
Product knowledge
Call management
Time management
Websites
Personal Information
- Date of Birth: 10/27/97
- Gender: Male
- Nationality: Filipino
- Marital Status: Single
Timeline
Customer Service Representative
EPerformax Contact Centers & BPO
09.2023 - 05.2025
Senior Agent
iQor Philippines Inc.
05.2023 - 08.2023
Customer Service Representative
Foundever Inc.
11.2022 - 03.2023
Customer Advisor I, Sales
Concentrix CVG Philippines Inc.
10.2021 - 10.2022
Warehouseman
Healthy Foods and Snacks Distributions Inc.
05.2021 - 12.2021
Production Operator
EDS Manufacturing Incorporated - Yazaki
05.2018 - 08.2018
Production Operator
Japan Aviation Electronics Incorporated
06.2017 - 11.2017
Bachelor of Science - Computer Science
Far Eastern Polytechnic College
01.2015 - 01.2016
High School - undefined
Our Lady of Fatima Academy
01.2013 - 01.2014
Grade School - undefined
Project 6 Elementary School
01.2009 - 01.2010
Quality Assurance Inspector
Sonic Steel Industries Inc.
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