Rico Olores
Cebu City, Province of Cebu
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
IPloy OPC
09.2024 - Current
- Provided exceptional support to patients, addressing inquiries and resolving issues promptly.
- Expedited service times with effective triage of incoming calls, directing patients to the correct department or resource.
- Collaborated with team members to streamline processes, improving response times by addressing common issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to patients'/healthcare providers' requests for products, services, and company information.
- Developed rapport with patients/healthcare providers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
Education
Bachelor of Arts - Philosophy
Saint Paul University Surigao
Surigao City, Province Of Surigao Del Norte, Philippines06-2024
Skills
- Patient confidentiality
- Stress tolerance
- Empathy and patience
- Multitasking and organization
- Phone and email etiquette
- English fluency
- Verbal and written communication
- Document and records management
- Inbound call management
- Typing speed [Easy: 63 wpm, Hard: 56 wpm]
Certification
- Civil Service (Professional ) Second Level Eligibility.
Writes poetry in English and Filipino.
I write poetry in both English and Filipino, not just on paper but also through spoken performances. I actively share my work in social clubs and poetry contests, where I get to express emotions and stories through both writing and verbal presentation.
Timeline
Customer Service Representative
IPloy OPC
09.2024 - Current
Bachelor of Arts - Philosophy
Saint Paul University Surigao