RICKY RICHARD LIM ALZONA
Calamba
Summary
To have an active participation in company operations in ways that will enable me to contribute my skills and knowledge, and to provide an opportunity for professional development and career growth.
Overview
8
8
years of professional experience
29
29
years of post-secondary education
Work History
Customer Development Manager
Globe, Telecommunications Inc
01.2019 - 12.2019
- Set up new client accounts and updated Salesforce files with precision
- Built and maintained existing customer relationships, acting as a trusted business advisor
- Identified market opportunities to grow new business across dedicated accounts
- Provided exceptional service and support, going extra mile to retain customers
- Proactively sourced and developed new business from internal and external referral networks
- Assisted sales team with cold calling and following up on leads
- Contacted existing customers and informed them of new product offerings such as Solutions and ICT products that will benefit the company in digitalization
- Reviewed and assessed client credit and investment history
- Provided regular market and product feedback to improve services offered
- Promoted company portfolios through workshops, business forums and conferences
- Planned and led client events, including product information seminars
- Serviced 8 customers daily through face-to-face interactions and over the phone
- Processed and advised customers on credit applications.
Territory Account Manager
Asticom Technology Inc
07.2017 - 12.2018
- Frequently visited customers to maintain positive and productive relationships
- Tracked weekly sales to develop senior leadership reports for corrective action planning
- Re-engaged customers from dormant accounts, increasing revenue
- Maintained strong understanding of competitors mission, offerings and presence in assigned territory
- Consistently met and exceeded department targets
- Increased revenue by obtaining and securing new accounts while providing value-added services to existing clients
- Attended customer onboarding meetings to understand fundamental motivations and issues and translated identified challenges into features.
JPDA Marketing
08.2011 - 01.2017
- Daily sales call either telemarketing or field activity
- Product presentation with the client regarding on the high revenue based product such as DSL (Broadband) Data (Direct Internet Access/ Leased Line) and Mobile application
- Acquisition of accounts for SME (Small & Medium
- Enterprises) Segment
- Daily remittance of acquired accounts
- Monitoring of activation of acquired accounts to be coordinate with the Order Management and Service
- Fulfillment
- Daily Sales Report for submission to Territorial Sales
- Manager, and inventory and monitoring of acquired sales for the month
- Participation on the presentation for the prospective customers
- Technical report for the customer if there are any problems encountered related to Grade of Service and Connectivity
- Managing Key Accounts – revenue performance and product inventory every 15th and end of the month.
Education
Bachelor of Science - Major in Marketing
University of Perpetual Help System Inc
Binan City LAguna 04.1994 - 04.2023
Skills
Pricing structures knowledgeundefined
Timeline
Customer Development Manager
Globe, Telecommunications Inc
01.2019 - 12.2019
Territory Account Manager
Asticom Technology Inc
07.2017 - 12.2018
JPDA Marketing
08.2011 - 01.2017
Bachelor of Science - Major in Marketing
University of Perpetual Help System Inc
04.1994 - 04.2023
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