RICKY TUPPIL

• Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
• Processed transactions accurately while maintaining a high level of customer service.
• Increased sales by building strong customer relationships and providing excellent service.
• Helped customers locate products and checked store system for merchandise at other sites.
• Assisted customers with prompt and polite support in-person and via telephone.
• Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
• Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
• Met and exceeded sales targets consistently, contributing to overall team success.

· Received / check carefully if the materials are complete.

· Review the TSSR given by our SE.

· Survey the location of our scope of work like DCDU new AMB / 5G antenna booster.

·Install new DCDU, AMB, AAU to proper location.

· Power tapping the power cable of DCDU to Rectifier.

· Hot swap Eltek rectifier to Huawei Rectifier

·Integration Lnr2600

·.Labelling all Sector.

·Troubleshooting major alarms or Swap sector.

· ISDP QA/QC 5G wireless and Huawei Rectifier.

·.RPAT and PAT representative.

· Received / check carefully if the materials are complete.

· Review the TSSR given by our SE.

· Survey the location of of our scope of work like DCDU, AMB / 5G antenna booster.

·Install new DCDU, AMB, and AAU to proper location.

· Power tapping the power cable of DCDU to Rectifier.

· Hot swap Eltek rectifier to Huawei Rectifier

·Integration Lnr2600

·.Labelling all Sector

·Troubleshooting major alarms or Swap sector.

· Antenna swap to 12 port antenna to 8 port antenna.

· RRU swap - Nokia Equipment to Huawei Equipment

·Installation of DCDU, BBU from indoor.

· Power tapping from DCDU to Eltek Rectifier.

·Installation of RRU (RRU L850, L700, 2100, 1800, 900, 2300) from outdoor.

· Filter Installation 900 and L850.

·Diplexing high band and low band technology (L700 & L850, 1800 & 2100, 1800 & 2300).

· Swap Sector rectification.

·Troubleshooting / Alarm clearing all bands.

·Knowledgeable in USING Site master.

· Clean up/ Rectification. Rectify all punch list of site

· ISDP QC/QA for PrePAt and PAT acceptance.

·Documentation after ISDP QA/QC L1 Approoved.

-Refarming cut over and antenna swap to 8-port/ Quad port 2 port antenna

· RRH Installation (FRGY, FRCG, FHDB)

· Power tapping system module and rf module

· Diplexer installation lowband and high band

· Diplexing high band technology U2100 and G1800, L2100 and G1800 depending on G1800 trx configuration

· Diplexing low band technology GU900 and L850

· Labelling of all technology installed for easy tracking and troubleshooting by site owner

· Filter Installation for 900 and 850

· Swap Sector rectification

· IBS new site G1800 hardware installation system and rf module and integration, functionality test using android phone and old nokia device 3 sectors

· IBS new site U2100 hardware installation system and rf module and integration, functionality test using android phone and old nokia device 1 carrier per sector

· IBS new site L2100 hardware installation system and rf module and integration. Functionality test using laptop and android phone.

· G1800 (FXEA/FXEB), U2100 (FRGT), and GU900 (FXDA) RRU Relocation to outdoor (tower side)

· G1800 hardware expansion additional FXEB/FXEA

· U900 installation system module and rf module (FHDB), New U900 integration, U900 rf sharing with G900

· GU900 rf module swap from FXDA to FHDB

· U2100 and L2100 rf split/ standalone

· New L850 integration, L2100 and L850 common system

· Filter Installation 900 and L850.

·Troubleshooting / Alarm clearing all bands.

· (PAT)Taking site photos, getting modules serial numbers and sketch drawing of the site, Knowledgeable in USING Site master

· Clean up/ Rectification. Rectify all punch list of site

· Team Leader Huawei L700 Project.

· Using ISDP application (Android Phone)

· PrePat and PAT representative.