Ricky Osayan
Muzon,BUL
Summary
A motivated, resilient and compelling persuasive individual who loves nothing but providing an excellent customer service. A team player, who is able to work in a timely manner and effectively manage multiple workloads.
Overview
15
15
years of professional experience
Work History
Customer Service Email Specialist
Penbrothers
Makati City, Metro Manila, Philippines (Remote)
11.2021 - Current
- Manage and prioritize our email inbox, ensuring all customer inquiries are addressed promptly and professionally.
- Track and follow-up on all customer requests to ensure high level of customer satisfaction.
- Work closely with other departments to resolve issues and improve customer support strategies.
Social Media Specialist/Consumer Care Associate
24-7 Intouch Philippines
10.2018 - 11.2021
- Responds to consumer inquiries via Social Media platforms.
- Escalate consumer complaints.
- Perform troubleshooting steps over the phone.
Social Media Representative – KLM Airlines
IGT – Dubai
02.2016 - 04.2018
- Make a flight reservation for passengers via Social Media channels.
- Modify, cancel and process a refund for flight tickets.
Telephone Operator
Le Meridie Dubai Hotel & Conference Center – Dubai U.A.E
12.2013 - 12.2015
- Answer incoming calls and connect them to the relevant department.
- Log all wakeup call requests and perform wakeup call services.
Hotel Reservations & Recruitment Specialist
Aegis People Support
02.2013 - 12.2013
- Fulfill reservation requests by determining the rooms available to meet customer desires.
- Helping guests in a friendly and efficient manner to find the right accommodations to fit their needs, suggesting different packages or amenities that the facility offers.
- Conduct interviews for applicants who would like to join the company.
Money Transfer Agent Specialist
VXI Global
05.2012 - 02.2013
- Answer incoming calls and helping callers to send money respectively.
- Process refund and cancellation of transactions.
Customer Service Representative
APAC Customer Services Inc.
02.2011 - 12.2011
- Process orders and refill’s patient’s medication.
Customer Service Representative
California Telemarketing Inc.
05.2010 - 11.2010
- Answer incoming calls and process application for a free mobile phone.
- Educate callers about the policy such as lost, damaged phone and airtime minutes.
Education
Bachelor of Arts - English
University of Caloocan City
01.2009
Skills
- Efficient in customer handling and multi-tasking skills
- Detail oriented
- Excellent problem solver
Timeline
Customer Service Email Specialist
Penbrothers
11.2021 - Current
Social Media Specialist/Consumer Care Associate
24-7 Intouch Philippines
10.2018 - 11.2021
Social Media Representative – KLM Airlines
IGT – Dubai
02.2016 - 04.2018
Telephone Operator
Le Meridie Dubai Hotel & Conference Center – Dubai U.A.E
12.2013 - 12.2015
Hotel Reservations & Recruitment Specialist
Aegis People Support
02.2013 - 12.2013
Money Transfer Agent Specialist
VXI Global
05.2012 - 02.2013
Customer Service Representative
APAC Customer Services Inc.
02.2011 - 12.2011
Customer Service Representative
California Telemarketing Inc.
05.2010 - 11.2010
Bachelor of Arts - English
University of Caloocan City