Summary
Overview
Work History
Education
Skills
Interests
Work Availability
Software
Work Preference
Quote
Timeline
Hi, I’m

Ricky Jimenea

Customer Service Representative / VA

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

3
years of professional experience
2
Languages

Work History

VXI Global Solutions LLC

Customer Service Representative
01.2023 - Current

Job overview

  • Handled customer inquiries and suggestions courteously and professionally.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Heatherglade

Virtual Assistant
05.2021 - 12.2023

Job overview

  • Monitored emails, organized inbox, and prioritized messages for supervisor.
  • Set up virtual Zoom meetings, invited guests and disseminated agendas.
  • Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
  • Conferred with customers by telephone, chat or email to provide information.
  • Answered and screened calls to provide information, schedule appointments and take detailed messages.
  • Ensured client deliverables were met on time by closely monitoring deadlines and coordinating task completion across teams.

Woflow

Data Entry Clerk
06.2022 - 11.2022

Job overview

  • Completed data entry tasks with accuracy and efficiency.
  • Organized, sorted, and checked input data against original documents.
  • Sorted documents and maintained organized filing process.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
  • Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
  • Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
  • Performed regular audits on database content to identify outdated or inaccurate records requiring updates or removals.

Education

Porac National High School
Porac, Pampanga

High School Diploma
04.2001

University Overview

Skills

Customer Service

Interests

Socialize

Trend hunting

Availability
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Software

Excel

Microsoft

Work Preference

Work Type

Full Time

Work Location

HybridRemote

Important To Me

Work-life balanceWork from home optionFlexible work hoursCareer advancement

Quote

Judge a man by his questions rather than his answers.
Voltaire

Timeline

Customer Service Representative
VXI Global Solutions LLC
01.2023 - Current
Data Entry Clerk
Woflow
06.2022 - 11.2022
Virtual Assistant
Heatherglade
05.2021 - 12.2023
Porac National High School
High School Diploma
04.2001
Ricky JimeneaCustomer Service Representative / VA