RICKY DE VERA MANIPON
Pasig City
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
I am an accomplished people manager who champions individuals and teamwork, understands the importance of communications and comes with a track record of being able to motivate those We lead. They can rely on with us to ensure that all tasks given to a team are clear, concise and achievable. I will never make anybody feel more or less important in the team because of their skills, their age or their experience. To us it’s all about getting results together.
In my current role, I am handling 22 campaigns. I make sure the team works as a team, and not as a group of people. I provide direction, instructions and guidance to individuals from different cultural backgrounds, for the purpose of achieving set goals. I allocate tasks between team members, and only to those I am sure are able to do the job.
I have a history of leading others to successful outcomes in a professional setting, and I believe I would be the ideal candidate to fill this vacancy. I'm excited by all the challenges inherent in the position and look forward to the opportunities it presents.
On a personal level I regularly review my own practice, set myself high targets and take responsibility for my own personal development. To me everyone’s opinion counts and I go out of my way to get feedback from those I supervise.
Overview
5
5
years of professional experience
Work History
Operations Site Manager
Healthybos Global Corp
3 2022 - 5 2024
- Monitored, coached, and supervised team of 415 employees
- Created weekly and monthly reports and presentations for management team
- Maintained records and logs of work performed and materials and equipment used
- Managed subcontractors, ensuring quality workmanship and adherence to project timelines and specifications
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites
- Oversaw all daily office operations and equipment maintenance
- Resolved issues between employees and customers using company policies
- Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates
- Developed strong relationships with clients through consistent communication of project updates and prompt resolution of concerns or issues
- Complied with safe operating practices and assessed operational procedures against best practices
- Improved client satisfaction with timely project completion through effective communication and coordination among team members
- Established clear lines of communication among various departments involved in the construction process to ensure seamless collaboration toward shared objectives
- Evaluated performance metrics to identify areas for improvement in both individual employee performance and overall project management strategies
- Interviewed, hired, and trained new workers
Account Manager
Clover Communications
01.2021 - 12.2021
- Increased client satisfaction by building strong relationships and addressing their needs promptly
- Monitored and analyzed customer feedback to identify opportunities for improvement
- Conducted regular account reviews to identify areas for improvement and ensure continued success
- Developed customized account plans for clients to help them achieve their business goals
- Established clear communication channels between clients and internal teams, ensuring seamless project execution
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution
- Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities
- Improved overall team productivity by implementing best practices in organization and time management
- Set and achieved company defined sales goals
- Developed, maintained and utilized diverse client base
Recruitment Manager
Overseas Employment Centre
01.2020 - 12.2020
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience
- Conducted phone interviews to assess applicants' relevant knowledge, skills, experience and aptitudes
- Mentored junior recruiters in best practices and strategies for sourcing top talent, contributing to team growth and development
- Built strong relationships with hiring managers through consistent communication, resulting in better understanding of their needs and more efficient candidate selection
- Managed recruitment team and trained and mentored new advisors
- Negotiated competitive salary packages and benefits for new hires, contributing to an improved employer brand image and increased employee satisfaction
- Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible
- Conducted thorough interviews and assessments to identify top talent, ultimately increasing employee retention rates within the company
- Met with managers to discuss vacancies, applicant qualifications, and characteristics of top candidates
- Achieved staffing objectives through strategic and tactical planning, program management expertise and knowledge of effective recruitment, interviewing and training procedures
SME - Team Lead POC
Sykes ( Google - Wifi )
04.2019 - 12.2019
- Supported teams in continuous delivery of quality products and services, enhancing usage and introducing new features
- Mentored junior team members, contributing to their professional growth and development
- Enhanced team performance by providing expert guidance on critical projects and strategic initiatives
- Monitored and tracked user progress to identify improvement opportunities
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement
- Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule
- Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction
Team Lead
VXI (ATT and DirecTv)
08.2016 - 12.2018
- Led employee relations through effective communication, coaching, training, and development
- Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions
- Spearheaded process improvements that led to significant time savings while maintaining quality standards throughout the department''s functions
- Enhanced problem-solving skills within the team through facilitating brainstorming sessions and encouraging creative thinking
- Identified and corrected deficient performance and behaviors to achieve maximum productivity
- Consistently met or exceeded departmental goals by effectively managing resources and establishing clear objectives for the team
Education
Bachelor of Science - Accountancy
Saint Mary's University
Nueva Vizcaya 04.2001 -
Skills
Technical proficiency - maintained customer relationships and monitoring costs and revenue generation
Product development - supported product development teams and lead projects to success
Risk analysis - know how to analyze aspects of the companies' processes to identify potential challenges and create solutions should negative situations arise
Strategic planning - having the ability to interpret input and information that are necessary for making decisions about business processes
Staff management - have a strong skill that make me efficient in delegating tasks, organizing and maintaining employee schedules and conducting evaluations and employee assessments
Decision-making skills - able to discern pertinent information and analyze how different factors can affect the success of your business's operations
Budget management (PnL) - track costs and incoming revenue, make forecasts about future production costs and profits and assist finance professionals in preparing and filing important financial reports
Organizational skills - ability to notice changes and significant details can allow me to better identify factors affecting production so you can implement strategies that keep teams and operations on track
Leadership skills - Ability to influence and motivate others to collaborate, share and direct various processes necessary for achieving objectives
Team Leadership
Problem-Solving
Resource Allocation
Workforce Planning
MS Office
References
- Ronald Mapindan, Senior Performance Manager, Healthybos, (0917) 175 0637
- Gilbert Adolfo, Operations Site Manager, Healthybos, (0938) 891 4140
- Bianca Laroza, Senior Team Lead, Healthybos, (0998) 536 2423
Timeline
Account Manager
Clover Communications
01.2021 - 12.2021
Recruitment Manager
Overseas Employment Centre
01.2020 - 12.2020
SME - Team Lead POC
Sykes ( Google - Wifi )
04.2019 - 12.2019
Team Lead
VXI (ATT and DirecTv)
08.2016 - 12.2018
Bachelor of Science - Accountancy
Saint Mary's University
04.2001 -
Operations Site Manager
Healthybos Global Corp
3 2022 - 5 2024
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