Ricky Desano
Caloocan City, Metro Manila,00
Summary
To work for an organization that provides me the opportunity to improve my skills and knowledge to growth along with the organization objectives
Overview
6
6
years of professional experience
Work History
Customer Service Associate
Transcosmos Asia Philippines Inc.
02.2024 - 01.2025
- Helped large volume of Riders every day with positive attitude and focus on Rider satisfaction.
- Handled Rider complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to Riders.
- Answered Rider concern thru live chat/call promptly to avoid on-hold wait times.
Customer Service Representative
Kabayan Remit Outsourcing Phil
08.2023 - 01.2024
- Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely
- Provided clear and concise step-by-step technical support to guide clients
Customer Service Representative
Curo Teknika Inc.
06.2021 - 06.2022
- Processed and issued product orders and service upgrades for customers
- Performed well at quality assurance evaluations by continuously actioning performance feedback to drive personal improvement
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction
Customer Service Representative
Curo Teknika Inc.
07.2020 - 03.2021
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction
- Addressed customer service enquires quickly and accurately
Technical Support Representative
Curo Teknika inc.
04.2019 - 03.2020
- Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely
- Provided clear and concise step-by-step technical support to guide clients
Education
Information Communication Technology -
Colegio De Sta. Teresa De Avila Foundation
01.2018
Skills
- Skill Highlights
- Strong decision maker
- Complex problem solver
- Service-focused
Languages
English
Filipino
References
Jennilyn, Bajamonde, Supervisor/ Team Leader, 09991883130
Timeline
Customer Service Associate
Transcosmos Asia Philippines Inc.
02.2024 - 01.2025
Customer Service Representative
Kabayan Remit Outsourcing Phil
08.2023 - 01.2024
Customer Service Representative
Curo Teknika Inc.
06.2021 - 06.2022
Customer Service Representative
Curo Teknika Inc.
07.2020 - 03.2021
Technical Support Representative
Curo Teknika inc.
04.2019 - 03.2020
Information Communication Technology -
Colegio De Sta. Teresa De Avila Foundation