Customer Service Associate
Transcosmos Asia Philippines Inc.
Pasig, Metro Manila, Philippines
02.2024 - 01.2025
- Helped large volume of Riders every day with positive attitude and focus on Rider satisfaction.
- Handled Rider complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to Riders.
- Answered Rider concern thru live chat/call promptly to avoid on-hold wait times.