Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Ricky Desano

Ricky Desano

Caloocan City, Metro Manila,00

Summary

To work for an organization that provides me the opportunity to improve my skills and knowledge to growth along with the organization objectives

Overview

6
6
years of professional experience

Work History

Customer Service Associate

Transcosmos Asia Philippines Inc.
02.2024 - 01.2025
  • Helped large volume of Riders every day with positive attitude and focus on Rider satisfaction.
  • Handled Rider complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to Riders.
  • Answered Rider concern thru live chat/call promptly to avoid on-hold wait times.

Customer Service Representative

Kabayan Remit Outsourcing Phil
08.2023 - 01.2024
  • Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely
  • Provided clear and concise step-by-step technical support to guide clients

Customer Service Representative

Curo Teknika Inc.
06.2021 - 06.2022
  • Processed and issued product orders and service upgrades for customers
  • Performed well at quality assurance evaluations by continuously actioning performance feedback to drive personal improvement
  • Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction

Customer Service Representative

Curo Teknika Inc.
07.2020 - 03.2021
  • Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction
  • Addressed customer service enquires quickly and accurately

Technical Support Representative

Curo Teknika inc.
04.2019 - 03.2020
  • Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely
  • Provided clear and concise step-by-step technical support to guide clients

Education

Information Communication Technology -

Colegio De Sta. Teresa De Avila Foundation
01.2018

Skills

  • Skill Highlights
  • Strong decision maker
  • Complex problem solver
  • Service-focused

Languages

English
Filipino

References

Jennilyn, Bajamonde, Supervisor/ Team Leader, 09991883130

Timeline

Customer Service Associate

Transcosmos Asia Philippines Inc.
02.2024 - 01.2025

Customer Service Representative

Kabayan Remit Outsourcing Phil
08.2023 - 01.2024

Customer Service Representative

Curo Teknika Inc.
06.2021 - 06.2022

Customer Service Representative

Curo Teknika Inc.
07.2020 - 03.2021

Technical Support Representative

Curo Teknika inc.
04.2019 - 03.2020

Information Communication Technology -

Colegio De Sta. Teresa De Avila Foundation

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Ricky Desano