Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Ricky Clara

Teacher
Aparri
Ricky Clara

Summary

Polite and professional Teacher successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Knowledgeable and dedicated customer service professional with extensive experience in call center industry.

Overview

7
years of professional experience
4
years of post-secondary education

Work History

Alorica Teleservices Inc
Laoag

Call Center Representative
2022.06 - Current (3 education.years_Label & 11 education.months_Label)

Job overview

  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Educated customers on company systems, form completion, and access to services.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Kete School
Aparri

Teacher
2019.01 - 2020.01 (1 education.year_Label)

Job overview

  • Planned and implemented integrated lessons to meet national standards.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
  • Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.

Education

Cagayan State University-Aparri Campus
Aparri

Bachelor Of Science In Secondary Education from Major in English
2014.01 - 2018.06 (4 education.years_Label & 5 education.months_Label)

University Overview

Skills

Documentation and reporting

Customer support

Technical Support

Customer Relationship Management

Timeline

Call Center Representative
Alorica Teleservices Inc
2022.06 - Current (3 education.years_Label & 11 education.months_Label)
Teacher
Kete School
2019.01 - 2020.01 (1 education.year_Label)
Cagayan State University-Aparri Campus
Bachelor Of Science In Secondary Education from Major in English
2014.01 - 2018.06 (4 education.years_Label & 5 education.months_Label)
Ricky ClaraTeacher