A team player and friendly call center agent with four years’ experience. Proven to use skills in problem solving and communication to provide expert service to customers. Maintained 91% customer service satisfaction by strategically managing calls and implementing process improvements. Learned all products and services 99% accuracy in a minimal time. Offered top-notch abilities in program management, interpersonal communication and administrative oversight. Successful at training and mentoring employees to promote culture of collaboration and continuous improvement. Friendly Customer Retention Specialist succeeds in identifying customer needs and utilizing inbound and outbound retention strategies. Professional telephone demeanor with sound knowledge of sales retention. Uses problem resolution and de-escalation techniques effectively. Thorough Customer Retention Specialist with 5 years of experience working in BPO] industry. Committed to providing superb customer service efficiently and courteously. Proficient in processing new accounts and explaining new services and products to interested customers. Goal-oriented manager with distinguished experience in BPO Industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Working with Shifting Schedule
Customer Service
Stress Management
Patience
Problem Solver
Listening
Phone Skills
Positive Attitude
Achiever
Learning Product Knowledge
Salesforce
Organizational skills
Retention Marketing
Data-driven decision-making
Cross-selling strategies
Understanding of sales retention