Rickster Baguio

• Handled escalated member concerns related to U.S. healthcare insurance, focusing on Medicare Part D prescription benefits
• Coordinated with providers and insurers to resolve claim issues and authorization disputes
• Maintained accurate documentation while ensuring HIPAA compliance
• Delivered empathetic, solution-focused service to members facing complex healthcare challenges
• Monitoring teams’ performance, provide learning or coaching opportunities

• Answering agent’s questions regarding best practices or difficult calls

• Provided phone and chat-based support for a leading U.S. prepaid wireless provider
• Promoted to Tier 3 for consistently resolving high-level technical and account-related concerns
• Ensured high customer satisfaction through effective communication and troubleshooting

• Optimized storage space utilization by rearranging merchandise according to size, weight, or frequency of use guidelines.
• Maintained accurate records of incoming shipments, ensuring seamless integration into the existing inventory system.
• Improved stock accuracy by conducting regular inventory counts and updating records accordingly.
• Collaborated with team members to optimize warehouse layout, leading to better organization and easier access to products.
• Handled payment collections for tech hardware distribution