Summary
Overview
Work History
Education
Skills
Custom
Timeline
Generic

Ricka Villa

Taguig City,Philippines

Summary

Results-oriented Operations and Customer Solutions Professional with experience in retail banking support, medical client scheduling, payroll operations, and account management. Skilled in navigating enterprise platforms and optimising data accuracy while enhancing cross-functional customer service. Experienced in managing high-volume client communications and streamlining resolution workflows to support international operations.

Overview

15
15
years of professional experience

Work History

Payroll Administrative Support Advocate

UnifyCX (GlowTouch LLC Philippines)
Metro Manila
12.2022 - 06.2025
  • Processed earnings, overtime balances, tax parameters, and deductions to ensure accurate and timely payment distribution.
  • Audited complex internal ledgers to protect operational integrity, ensuring metrics aligned perfectly with global payroll standards.
  • Addressed and resolved personnel queries on timecards and benefit schedules, enhancing employee understanding of organisational policies.
  • Administered employee operational data records securely within central automated software, ensuring data integrity and compliance.

Financial Customer Solutions Associate

Infosys
Metro Manila
02.2019 - 02.2020
  • Analysed client needs to align them with suitable banking resources and products, resolving complex transactional discrepancies securely.
  • Provided comprehensive support for retail banking clients by managing accounts, verifying cross-border transactions, and ensuring compliance with regulations.
  • Maintained accurate customer documentation in financial systems, ensuring data integrity and security.

Sales Representative (Customer Solutions)

Concentrix Philippines
Metro Manila
01.2019 - 05.2019
  • Pitched solution portfolios, special promotions, and targeted service terms to corporate leads, leveraging cross-functional product expertise.
  • Achieved company targets by implementing successful sales strategies.
  • Managed end-to-end customer interaction workflows in complex CRM modules, ensuring accurate data entry.
  • Resolved customer issues and complaints with quick-thinking problem-solving.
  • Delivered friendly service to enhance customer satisfaction. by delivering friendly service.

Account Manager

Miguards Solution
Quezon City
01.2014 - 01.2015
  • Conducted consultations with customer cohorts to identify pain points, clarify service features, and reinforce core brand value propositions.
  • Cultivated deep-level business relations with corporate and individual stakeholders, enhancing trust and collaboration through operational transparency.
  • Resolved customer grievances immediately, instituting process improvements to eliminate operational recurring roadblocks.
  • Tracked local industry shifts and analysed consumer behavioural markers to provide actionable insights to operational planners.

Sales Outbound Representative

Sitel Philippines
Pasig City
01.2010 - 01.2011
  • Addressed customer questions, problems and complaints in person and via phone to maintain positive relationships and support smooth communications.
  • Managed customer enquiries and provided detailed information on services to enhance satisfaction.
  • Interfaced with external dealers and enterprise buyers to optimise target market distribution pipelines using live product catalog frameworks.
  • Submitted performance indexes on pipeline status and operational trends to leadership teams, facilitating informed decision-making.
  • Trained new representatives, sharing knowledge and best practices for better team performance.

Education

Bachelor of Arts - History

Bago City College
Bago City, Philippines
01-2015

Secondary Education -

Ramon Torres National High School
Bago Negros Occidental

Skills

  • Payroll Administration
  • Payroll Compliance
  • Payroll administration
  • Compliance management
  • Data integrity
  • Precision Resource Allocation
  • Cross-Functional Problem Solving
  • Process Alignment

Custom

Retail Banking Solutions, Enterprise Payroll Systems, Database Auditing, Statutory Compliance Management, Patient & Medical Resource Scheduling, Strategic Account Management, B2B/B2C Relations, Resolution Handling, Cross-Functional Problem Solving, Precision Resource Allocation, Matrix Time Management, Process Alignment, Full Professional Proficiency in English, Tagalog (Bilingual)

Timeline

Payroll Administrative Support Advocate

UnifyCX (GlowTouch LLC Philippines)
12.2022 - 06.2025

Financial Customer Solutions Associate

Infosys
02.2019 - 02.2020

Sales Representative (Customer Solutions)

Concentrix Philippines
01.2019 - 05.2019

Account Manager

Miguards Solution
01.2014 - 01.2015

Sales Outbound Representative

Sitel Philippines
01.2010 - 01.2011

Bachelor of Arts - History

Bago City College

Secondary Education -

Ramon Torres National High School
Ricka Villa