Richmond Cedric Santiago
IT/Programmer
General Trias
Summary
With a proven track record at Compolight Inc., I excel in configuration management and fostering team collaboration. Expert in translating complex technical requirements into actionable solutions, I've led successful implementation projects, ensuring client satisfaction through meticulous project scope assessment and effective problem-solving. My approach enhances system reliability and client education, driving project success.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
Work History
Implementation Specialist
Compolight Inc.
SAN JUAN CITY
04.2018 - Current
Conducted detailed requirements analysis for each project, creating customized solutions based on client needs.
- Managed multiple implementation projects concurrently, maintaining strict deadlines without compromising quality or scope.
- Developed strong relationships with clients, fostering trust and confidence in the implementation process.
- Developed clear documentation for all implementation processes and procedures, enabling easy knowledge transfer among team members.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Established strong relationships with vendors, negotiating favorable contracts while maintaining high-quality products and services.
- Reviewed as-built drawings for accuracy upon completion of commissioning activities, ensuring seamless handover to operations teams.
- Enhanced system reliability through regular maintenance and troubleshooting of control systems hardware and software.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Managed projects from procurement to commission.
IT Specialist
THOMPSON HARDWARE & LIGHTING CTR.
Mandaluyong
04.2014 - 03.2017
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Established strong relationships with vendors, negotiating favorable contracts while maintaining high-quality products and services.
- Reviewed as-built drawings for accuracy upon completion of commissioning activities, ensuring seamless handover to operations teams.
- Enhanced system reliability through regular maintenance and troubleshooting of control systems hardware and software.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Managed projects from procurement to commission.
Education
Associate In Computer Technology - Information Technology
National College of Science And Technology
Dasmarinas, Province Of Cavite, Philippines 07.2011 - 03.2013
High School Diploma -
Saint Joseph Academy of Dasmariñas, Inc.
Greenbreeze Ave.,, Langkaan I, Dasmariñas City, 41 06.2007 - 03.2011
Skills
Configuration management
Client training
User acceptance testing
Project scope assessment
Implementation and Comissioning
Client education needs
Technical troubleshooting
Problem-solving
Team collaboration
Professionalism
Certification
Crestron
Timeline
KNX
05-2018
Implementation Specialist
Compolight Inc.
04.2018 - Current
Lutron
03-2015
Crestron
11-2014
IT Specialist
THOMPSON HARDWARE & LIGHTING CTR.
04.2014 - 03.2017
Associate In Computer Technology - Information Technology
National College of Science And Technology
07.2011 - 03.2013
High School Diploma -
Saint Joseph Academy of Dasmariñas, Inc.
06.2007 - 03.2011