Richielle Grace Joy Palacio Casio
Puerto Princesa City
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Koala Customer service
07.2023 - 01.2024
- Retention Account >offer discounts to customer to retain the subscription online >process cancellation and refund for customer who want to stop the subscription
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
customer service representative
Foundever
02.2023 - 05.2023
- Retail Account >help cust check items prices on the website >track package delivery >process refund and replacement for lost and stolen, damaged and non receipt packages >create tickets for the third party seller lost and stolen, damaged and non receipt packages >help cust to avail memberships to get free expedited shipping or 1 day delivery >provide information how to used Government Benefits card on the website
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
CSR1
Sitel Corporation Philipines
04.2020 - 06.2020
- Financial Account on Integrated Payment >checking transactions from POS >make sure that the funds are transferred to the merchants account >checking error from POS >verifies available balance
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
CSR1
Sitel Corporation Philippines
08.2018 - 03.2020
- Retail Account >help customers place an order online >tracking packages delivery >coordinate with UPS and USPS >process refunds and replacements for lost and stolen package and non receipt >Resolutions Specialist =taking in escalations call
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
CSR1
Sitel Corporation Philippines
11.2016 - 07.2018
- Financial Account >activation of the card >check customers transactions and available balance >process card replacement for broken chips also lost and stolen cards >create tickets for Disputes of unauthorized and fraud transactions >closed accounts
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
Daycare Teacher Training Course -
Recreation Unity Training Center
Puerto Princesa City, Palawan12.2019
BS Political Science -
Palawan State University
Puerto Princesa City, Palawan03.2003
High School Diploma -
Luzviminda National High School
Bgy. Luzviminda, Puerto Princesa City, Palawan03.2001
Skills
- Microsoft Word
- CRM systems
- Typing
- CSC
- Salesforce
- Sticky IO
- Konnektive
- VMware
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
- Product Knowledge
- Order Processing
- De-Escalation Techniques
- Dispute Resolution
- Escalation management
Personal Information
- Place of Birth: Puerto Princesa City, Palawan
- Date of Birth: 07/27/83
- Gender: Female
- Nationality: Philippines
- Driving License: none
- Marital Status: Single
References
- Armando Rodriguez, 09455410975, Palawan State University
- Edsel Sembrano, 09179957686, Retired Philippine Navy
Hobbies and Interests
cooking/singing/sports
Timeline
Customer Service Representative
Koala Customer service
07.2023 - 01.2024
customer service representative
Foundever
02.2023 - 05.2023
CSR1
Sitel Corporation Philipines
04.2020 - 06.2020
CSR1
Sitel Corporation Philippines
08.2018 - 03.2020
CSR1
Sitel Corporation Philippines
11.2016 - 07.2018
Daycare Teacher Training Course -
Recreation Unity Training Center
BS Political Science -
Palawan State University
High School Diploma -
Luzviminda National High School
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