Richie Caracas
Lapulapu City
Summary
As a dedicated Customer Service Associate at Amazon, I excelled in handling high-volume customer inquiries, ensuring satisfaction through effective problem resolution and team collaboration. My proactive approach and deep product knowledge led to a significant improvement in customer feedback. Skilled in both customer support and fostering positive team dynamics, I consistently achieved and surpassed service goals.
Overview
1
1
year of professional experience
Work History
Customer Service Associate
Amazon
06.2024 - 12.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Bachelor Of Information Technology -
University of Cebu LapuLapu And Mandaue
Mandaue City, Cebu, Philippines Skills
Strong Customer Networking
Skilled Verbal Communicator
Effective Problem Resolution
Team Collaboration
Timeline
Customer Service Associate
Amazon
06.2024 - 12.2024
Bachelor Of Information Technology -
University of Cebu LapuLapu And Mandaue
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