RICHELLE MEI PANGANIBAN
Tiaong
Summary
Guest-oriented Executive Concierge with an experience over five years at delivering personalized service to national and international guests while reinforcing hotel brand and increasing customer loyalty. Adept at managing reservations, and coordinating the needs and preferences of guest to enhance overall guest experience.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
CLUB MILLESIME CONCIERGE
Sofitel Philippine Plaza Manila
01.2014 - 01.2016
- Greet and register guests, providing courteous service to ensure optimal customer satisfaction and experience.
- Manage and oversee the assignment of rooms to guests based on their preferences and special requests.
- Anticipate and respond promptly to guest requests and handle concerns; investigate and report complaints to management.
- Answer phone calls for reservation and handle booking preferences.
- Promote membership to loyalty clubs to drive sales and increase customer retention.
- Process the guest's check in and check out.
- Assign rooms and accommodate guest requests in a timely manner.
- Answer calls and guest inquiries efficiently.
- Upsell the guest rooms and promoting hotel services.
- Assist with group check ins.
- Train newly hired agents effectively.
FRONT OFFICE AGENT
Sofitel Philippine Plaza Manila
01.2016 - 01.2024
Education
BACHELOR OF SCIENCE - HOTEL AND RESTAURANT MANAGEMENT
San Pablo Colleges
01.2014 - 01.2018
Skills
OPERA Cloud System
undefinedContact Summary
Guest-oriented Executive Concierge with an experience over five years at delivering personalized service to national and international guests while reinforcing hotel brand and increasing customer loyalty. Adept at managing reservations, and coordinating the needs and preferences of guest to enhance overall guest experience.
Timeline
FRONT OFFICE AGENT
Sofitel Philippine Plaza Manila
01.2016 - 01.2024
CLUB MILLESIME CONCIERGE
Sofitel Philippine Plaza Manila
01.2014 - 01.2016
BACHELOR OF SCIENCE - HOTEL AND RESTAURANT MANAGEMENT
San Pablo Colleges
01.2014 - 01.2018
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