Richelle Tria
Executive Assistant
Bacoor
Summary
Experienced professional seeking a position in your esteemed organization to develop skills and expand industry knowledge. Committed to equipping myself with necessary tools to excel in a competitive work environment and foster strong working relationships with colleagues.
Overview
19
19
years of professional experience
14
14
years of post-secondary education
2
2
Languages
Work History
Assistant to the CEO /E-Commerce Specialist
Red System Ventures / CyberNet Entertainment
01.2021 - 02.2025
- Planning and executing social media, SEO/SEM, email, Amazon, eBay, and display advertising campaigns
- Overseeing and directing payroll procedures, ensuring compliance with laws and tax obligations, supervising the payroll team, and maintaining accurate payroll records
- Handling the entire PH team with regards to projects, management, and Payroll
- Creating Marketing collateral in collaboration with staff in San Francisco
- Designing, building, and maintaining our social media presence
- Identifying trends and insights and optimizing performance based on the insights
- Brainstorming new and creative growth strategies through digital marketing
- Planning, executing, and measuring experiments and conversion tests
- Collaborating with staff in San Francisco to create landing pages and optimize user experience
- Evaluating end-to-end customer experience
- Responding to customer ratings and feedback
- Respond via email to vendor and customer inquiries daily (Zendesk)
- Report bugs and help optimize workflow on the site and work with Peter or product support staff to resolve
Virtual Assistant
Paula Reavlin / Keller Williams Realty
08.2020 - 01.2021
- Calendar Management
- Contacts Management
- Listing Presentation
- Social Media Designs and Posts
- Social Media Ads
- Email Campaigns thru KW Command and MailChimp
- Email Blasts
- New Listing, In Escrow and Just Sold checklist Management
- CRMs: KW Command Console, Google Calendar, MLS, Realtor, Mailchimp, Canva, Dropbox, Instagram Ads, Facebook Ads, Youtube boost, CAR, KW Eedge, Yelp, Wordpress
Sales Manager
HOPLA.online
08.2020 - 01.2021
- Company Overview: Remote Working, Workforce Globalization and Outsourcing
- These are the key concept that bring about HOPLA
- We are focused on sourcing and managing home-based professionals equipped with the right skills and mindset to create a successful remote workforce
- We provide an environment that is safe and transparent for both our clients and employees therefore creating a harmonious, fun and productive remote working experience
- We jump into the curve of workforce globalization hiring remote staff from all over the world
- This brings about cultural diversity and around the clock availability
- We distinguish ourselves from traditional outsourcing or freelancing providers as HOPLA walks you through a rigorous process of selecting, hiring, and employing remote professionals while you have a final say on who you want to hire
- We provide constant support in managing your remote team with tools that you need to better communicate, track, and manage your remote team
- As a sales manager of HOPLA, it prides me to bring together businesses who are looking to expand their team and their business globally and highly skilled professionals seeking for a way to pour out their talent and passion
- As we continually develop and build awareness of HOPLA, we are looking to form strategic partnership with businesses all over the globe who see the same potential and advantages of remote working
- Until we become the #1 provider of remote solutions all over the world
- Remote Working, Workforce Globalization and Outsourcing
- These are the key concept that bring about HOPLA
- We are focused on sourcing and managing home-based professionals equipped with the right skills and mindset to create a successful remote workforce
- We provide an environment that is safe and transparent for both our clients and employees therefore creating a harmonious, fun and productive remote working experience
- We jump into the curve of workforce globalization hiring remote staff from all over the world
- This brings about cultural diversity and around the clock availability
- We distinguish ourselves from traditional outsourcing or freelancing providers as HOPLA walks you through a rigorous process of selecting, hiring, and employing remote professionals while you have a final say on who you want to hire
- We provide constant support in managing your remote team with tools that you need to better communicate, track, and manage your remote team
- As a sales manager of HOPLA, it prides me to bring together businesses who are looking to expand their team and their business globally and highly skilled professionals seeking for a way to pour out their talent and passion
- As we continually develop and build awareness of HOPLA, we are looking to form strategic partnership with businesses all over the globe who see the same potential and advantages of remote working
- Until we become the #1 provider of remote solutions all over the world
Assistant to the CEO
Sue Jones / AMRA Skincare
01.2020 - 08.2020
- Website Building using Wix, Weebly and Wordpress
- Certificate Creation for her Institute - GWS Institute
- Invoicing
- Product Safety Data Sheet
- Labels creation for her Spa products
- Technical Documents
- Organizing Files
- Submitting Wowcher codes
- Managing Linkedin, Facebook and Instagram shops
- Shopify and Amazon product uploads and monitoring
- Video Creation and editing
- CRMs: Dropbox, European Portal, Drip Campaign, MailChimp, Hubstaff, Wix, Weebly, Wordpress, Movavi video editor, Nice Labels, InDesign, Instagram, Faceook, LinkedIn, Magisto, Shopify, Amazon, Slack, Trello, Wowcher
Matthew Channey / Open Arms Housing Solutions
02.2019 - 08.2020
- Identify qualified Cold Callers for appointment setting
- Hiring people for our team to do Admin work for real estate files
- Run .csv files thru Macros to come up with leads
- Managing a team of people to do appointment setting for our client
- Lead Management
- Team Support
- Social Media Management
- Facebook Ads
- Postcards and Fliers
- Listing Presentation
- Transaction Coordination
- Email Campaigns thru Mailchimp and Active Campaign
- CRMs: Citrix Podio, Xencall, Zillow, MLS, Mojo, Fiverr, Canva, Dropbox, Godaddy, Hubstaff, Teamwork, Trello
Partner for Operations
Worldwide HomeBuyers
08.2019 - 12.2019
- Identify qualified Cold Callers for appointment setting
- Hiring people for our team to do Admin work for real estate files
- Develop systems to process payroll transactions, coordinate timekeeping systems, oversee payroll changes and system upgrades, ensure compliance with laws and internal policies, supervise and coach payroll staff, liaise with auditors for payroll tax audits, collaborate with HR and accounting teams, maintain accurate records, and resolve payroll-related issues
- Run .csv files through Macros to come up with leads
- Managing a team of people to do appointment setting for our client
Hiring Manager
HotelsCombined
11.2016 - 07.2019
- Identify qualified freelancers from Upwork to do honest hotel reviews for our website
- Checking and making sure that reviews are legit as well as making sure that the proof or stay is valid
- Provide accurate, valid and complete information by using the right methods/tools
- Manage payments thru Upwork
- Payroll services for Full-time and Part-time employees being hired by HotelsCombined
IT Service Desk
Infosys
05.2014 - 08.2016
- Perform troubleshooting to system failures and identify bottlenecks to ensure long term efficiency of network
- Test and configure software and maintain and repair hardware and peripheral devices
- Provide technical direction to co-workers on computer and network usage and offer comprehensive advice and instructions
- Accounts handled - GAP and Michaels
Senior Specialist
Capital One Philippines
09.2013 - 03.2014
- Company Overview:
- Formerly HSBC (US Accounts), which was acquired by Capital One Philippines
- Assess customer needs and introduce new products and services (credit cards)
- Go the 'extra mile' to build trust relationships, customer loyalty and satisfaction
- Manage risk in every transaction and detect fraudulent transactions to prevent losses
- Formerly HSBC (US Accounts), which was acquired by Capital One Philippines
Senior Email Specialist
Convergys Philippines
11.2005 - 05.2012
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet personal/team sales targets and call handling quotas
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Education
Bachelor of Science - Commerce, Marketing
St. Paul College of Manila
01.2000 - 01.2004
Secondary - undefined
Immaculada Concepcion Colleges
Molino, Cavite 01.1996 - 01.2000
Primary - undefined
St. Jerome Emiliani Institute
Molino, Cavite 01.1990 - 01.1996
Skills
Administrative support
Executive support
Office management
Information confidentiality
Customer service
Schedule management
Mail management
Travel coordination
Project management
Strong problem solver
Document preparation
Professional and mature
Customer Service-oriented
Social media management
Technical support
Mail handling
Excel spreadsheets
Software knowledge
Task delegation
Resourceful
Administrative support specialist
Multitasking
Teamwork and collaboration
Effective communication
Adaptability and flexibility
Multitasking Abilities
Microsoft office
Honest and dependable
Time management
Interpersonal skills
Professionalism
Order fulfillment
Product listing optimization
Customer support
International shipping
Returns management
Website maintenance
Shipping coordination
Returns handling
Problem-solving abilities
Analytical skills
Client relationship development
Relationship building
Reliability
Organizational skills
Adaptability
Decision-making
Inventory management
Shipment coordination
Problem-solving aptitude
Analytical thinking
Time management abilities
Team collaboration
Task prioritization
Active listening
Customer database management
Attention to detail
Problem-solving
Crms
- KW Command Console
- Facebook Ads
- Yelp
- Wix
- Google Calendar
- Mailchimp
- Weebly
- YouTube Boost
- Word Press
- Movavi
- G-Suite
- Canva
- Nice Labels
- CAR
- Fiverr
- InDesign
- MLS
- Dropbox
- Instagram Ads
- Citrix Podio
- Godaddy
- Zillow
- Hubstaff
- LinkedIn Sales Navigator
- Mojo
- Teamwork
- Magisto
- Xencall
- Trello
- Shopify
- KW Eedge
- European Portal
- Amazon
- Realtor
- Drip Campaign
- Slack
Training
- Broadcast Twin, 08/01/03
- World of Manners, 08/01/03
- Hospitality Industry: Bright or Bleak, 08/01/03
- First St. Paul University System Business Expo, 10/01/02
- Stock Market Challenge 2001: Key to Stock Market Profit, 08/01/01
- Application of Advertising in the Industry, 08/01/03
Personal Information
- Age: 41
- Citizenship: Filipino
- Date of Birth: 08/23/83
- Marital Status: Single
Timeline
Assistant to the CEO /E-Commerce Specialist
Red System Ventures / CyberNet Entertainment
01.2021 - 02.2025
Sales Manager
HOPLA.online
08.2020 - 01.2021
Virtual Assistant
Paula Reavlin / Keller Williams Realty
08.2020 - 01.2021
Assistant to the CEO
Sue Jones / AMRA Skincare
01.2020 - 08.2020
Partner for Operations
Worldwide HomeBuyers
08.2019 - 12.2019
Matthew Channey / Open Arms Housing Solutions
02.2019 - 08.2020
Hiring Manager
HotelsCombined
11.2016 - 07.2019
IT Service Desk
Infosys
05.2014 - 08.2016
Senior Specialist
Capital One Philippines
09.2013 - 03.2014
Senior Email Specialist
Convergys Philippines
11.2005 - 05.2012
Bachelor of Science - Commerce, Marketing
St. Paul College of Manila
01.2000 - 01.2004
Secondary - undefined
Immaculada Concepcion Colleges
01.1996 - 01.2000
Primary - undefined
St. Jerome Emiliani Institute
01.1990 - 01.1996
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