Richelle Tecson
San Miguel, Province Of Bulacan,BUL
Summary
Strategic Operations Manager with solid expertise in streamlining processes and driving operational efficiency. Proven track record in optimising resources, managing cross-functional teams, and implementing innovative solutions to improve productivity. Adept at fostering strong relationships with stakeholders and spearheading projects that align with organisational goals. Committed to delivering impactful results and enhancing overall business performance.
Overview
13
13
years of professional experience
Work History
Operations Manager
Tambunting Group of Companies
01.2015 - Current
- Lead operations team to ensure seamless workflow.
- Manages everyday activities, providing top-notch customer service.
- Directing supervisory operations, ensuring optimal performance.
- Addresses concerns raised by Operations Supervisors.
- Advise senior management on facilities needs and delivered ongoing operational support.
- Investigate ssues impacting organisational operations and service delivery to understand root causes, prepare detailed reports and recommend corrective actions.
- Review and revise operational policies, aligning procedures with best practices and regulatory requirements.
- Analyse performance data to identify trends, making strategic decisions to boost operational success.
Operations Supervisor
Tambunting Group of Companies
01.2014 - 12.2014
- Supervise day-to-day activities, maintaining operational excellence.
- Delivered outstanding customer service, handling inquiries and resolving concerns.
- Monitored cash flow to ensure financial stability.
- Evaluated operational metrics, sales data, and customer trends to guide strategic planning.
- Attended conventions to represent organisation, gather information and help build new partnerships.
- Addressed customer feedback with immediate action, leading to a sustained improvement in satisfaction ratings.
- Coordinated with other departments to facilitate smooth inter-departmental operations and meet company objectives.
Assistant Operations Supervisor
Tambunting Group of Companies
01.2013 - 12.2013
- Managed daily financial transactions for branches.
- Ensured accurate monitoring of staff hours at various branches.
- Managed daily cash balances across multiple branches.
- Provided regular updates to the Operations Supervisor.
Remittance Clerk
Tambunting Group of Companies
01.2012 - 12.2012
- Ensured accuracy in daily financial remittance logs.
- Validating money transfer processes.
- Reconciled remittance transactions.
Education
Bachelor of Science - Business Administration And Management
Saint Paul University
San Miguel, Province Of Bulacan, Philippines04-2010
San Miguel National High School
San Miguel, Province Of Bulacan, Philippines04-2006
San Jose Elementary School
San Miguel, Province Of Bulacan, Philippines04-2002
Skills
- Leadership skills
- Operational support
- Performance monitoring
- Customer relationship management
- Outstanding customer service
- Strategic planning
- Administrative procedures
- Project Management
- General office administration
- Department management
- Financial reporting
- Regulatory compliance
Additional Information
Parents:
Restituto Talavera Tecson
Ma. Victoria Garcia Tecson
Siblings:
John Kenneth Tecson
John Revic Tecson
Timeline
Operations Manager
Tambunting Group of Companies
01.2015 - Current
Operations Supervisor
Tambunting Group of Companies
01.2014 - 12.2014
Assistant Operations Supervisor
Tambunting Group of Companies
01.2013 - 12.2013
Remittance Clerk
Tambunting Group of Companies
01.2012 - 12.2012
Bachelor of Science - Business Administration And Management
Saint Paul University
San Miguel National High School
San Jose Elementary School
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