Hi, I’m
Richelle Reazo
Biñan
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
years of professional experience
6
Certification
Work History
CTY Accounting and Auditing ServicesBiñan, Laguna
Finance Assistant
04.2023 - Current
Job overview
- Performed basic accounting, payroll and bookkeeping services to manage business operations.
- Maintained full compliance when executing and tracking bank reconciliations, A/P, invoicing, billing and collections.
- Reviewed purchase documents and company receipts for reconciliation with statements.
- Documented transaction details to track and manage financial data.
- Calculated and produced checks for utilities, taxes and other operational payments.
- Performed bookkeeping and accounting consulting services.
- Reconciled or entered report discrepancies found in financial records.
- Completed and submitted tax forms and returns, workers' comp forms and pension contribution documentation.
Genpact Services LLCMuntinlupa City, Alabang NCR
Chargeback Analyst
04.2019 - 08.2021
Job overview
- Performed various accounts receivable functions, handled cash receipts posting, updated cash flow reports and researched chargebacks and write-offs.
- Handled and resolved merchant problem escalations and chargebacks.
- Matched orders with invoices and recorded required information.
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
- Checked postings and documents for correctness, accuracy and proper coding.
- Performed financial calculations for amounts due, interest charges and balances.
- Accessed financial information to answer questions and gather details about specific accounts.
- Classified and summarized financial data to compile and enter in financial records
- Implemented program to create daily spreadsheets and streamline financial reporting.
- Responded to fraud alerts, chargebacks and disputes.
Genpact Services LLCMuntinlupa City, Alabang NCR
Technical Support Representative
04.2018 - 04.2019
Job overview
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Handled customer service issues by providing guidance or escalating for advanced support.
- Walked customers through common phone hardware and software configurations to maximize service functionality.
- Demonstrated advanced product knowledge to solve customer issues.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Used remote login tools to assist clients with technical and product questions.
TDK Philippines CorporationBiñan, Laguna
Quality Assurance Technician
04.2007 - 03.2018
Job overview
- Completed routine inspections of components and products to fulfill quality assurance requirements.
- Collected, analyzed and summarized data including failed processes and recalls to create accurate quality documentation.
- Randomly selected products at various stages of production for evaluation.
- Noted results and entered data into Synergy and SAP ERP to track and assess trends.
- Fostered culture of analytical thinking and precision to diagnose quality issues.
- Reorganized and revised standard operating procedures to streamline processes and improve communication and collaboration.
- Extracted and organized metrics to monitor results for internal quality reports.
- Executed test cases and logged generated various reports and graphs for further analysis.
- Analyzed quality assurance data to identify trends and develop and implement corrective action plans.
Education
Masbate Colleges, Masbate City
Bachelor of Science from Nursing (Undergraduate)
03.2004
Skills
- Data Analysis
- Analytical Problem Solving
- Attention to Detail
- Strong Work Ethic
- Bookkeeping
- Documentation Skills
- Advanced Excel and Microsoft Office proficient
- Basic SPC tools,SAP ERP, and Quickbooks
Accomplishments
- Recognized as Best QA of the Year for outstanding performance and team contributions.
- Consistently maintained high customer satisfaction ratings.
- Created highly effective new program that significantly impacted efficiency and improved operations.
Certification
- Six Sigma: Green Belt, LinkedIn - June 2023
- Certified Lean Six Sigma: White Belt, Six Sigma PH - June 2023
- Business Intelligence with Power Bi (Power Query & M Code), DataSense Analytics - May 2023
- Fundamentals of Statistics with MS Excel, DataSense Analytics - May 2023
- Bookkeeping with Quickbooks Online, Virtual Assistant Training Philippines - April 2023
- Bookkeeping Basics, Coursera - April 2023
Timeline
Finance Assistant
CTY Accounting and Auditing Services
04.2023 - Current
Chargeback Analyst
Genpact Services LLC
04.2019 - 08.2021
Technical Support Representative
Genpact Services LLC
04.2018 - 04.2019
Quality Assurance Technician
TDK Philippines Corporation
04.2007 - 03.2018
Masbate Colleges
Bachelor of Science from Nursing (Undergraduate)
- Six Sigma: Green Belt, LinkedIn - June 2023
- Certified Lean Six Sigma: White Belt, Six Sigma PH - June 2023
- Business Intelligence with Power Bi (Power Query & M Code), DataSense Analytics - May 2023
- Fundamentals of Statistics with MS Excel, DataSense Analytics - May 2023
- Bookkeeping with Quickbooks Online, Virtual Assistant Training Philippines - April 2023
- Bookkeeping Basics, Coursera - April 2023
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