Richell Millar
Quezon City, Metro Manila,00
Summary
Proven KYC Analyst for GCash with a track record of enhancing due diligence processes at ABSI/ASTICOM Technology , improving compliance and efficiency. Skilled in Anti-Money Laundering and verbal communication, I've significantly mitigated financial risks through meticulous customer assessments. My expertise also extends to training peers, elevating team productivity and effectiveness.
Overview
14
14
years of professional experience
Work History
KYC Analyst
ABSI/ASTICOM Technology
06.2022 - 06.2024
- Performed periodic reviews and reports on merchants to comply with rules, regulations and KYC requirements.
- Analyzed and investigated clients to conduct detailed customer due diligence and enhanced due diligence review.
- Performed quality assurance checks on completed customer files, ensuring accuracy and completeness before submission for review or approval.
- Provided training to new team members on KYC procedures, resulting in increased productivity and effectiveness.
- Identified potential risks and red flags through comprehensive customer risk assessments, mitigating potential financial losses.
- Adjusted end-to-end KYC process needs to align with workforce capabilities.
- Maintained compliance with applicable regulations and laws governing consumer credit.
CSR
Teleperformance
06.2017 - 11.2017
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
Care Assistant
Vandelon Homecare
04.2010 - 08.2015
- Maintained clean and organized living spaces for patients, ensuring a comfortable and sanitary environment conducive to healing.
- Enhanced patient recovery by assisting with daily activities such as bathing, dressing, and grooming.
Education
Associate of Science - Computer Science And Programming
Mt. San Jacinto College
San Jacinto, CA. USA09.2007
Associate of Science - Computer Science And Programming
STI Muñoz
Quezon City, Metro Manila, Philippines09.2004
High School Diploma -
Capitol Institute
Quezon City, Metro Manila, Philippines03.2001
Skills
- Know Your Customer
- Anti-Money Laundering
- Enhanced Due Diligence
- Sanctions Screening
- Policy Adherence
- Customer Identification
- Information Verification
- Oral and written communications
- Verbal and written communication
- AML Compliance
- Account verification
- Due diligence
Languages
English
Upper intermediate (B2)
Tagalog
Advanced (C1)
Timeline
KYC Analyst
ABSI/ASTICOM Technology
06.2022 - 06.2024
CSR
Teleperformance
06.2017 - 11.2017
Care Assistant
Vandelon Homecare
04.2010 - 08.2015
Associate of Science - Computer Science And Programming
Mt. San Jacinto College
Associate of Science - Computer Science And Programming
STI Muñoz
High School Diploma -
Capitol Institute