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Richell Castada
Housekeeping Room Attendant
Binmaley,Pangasinan
Summary
Experienced hospitality professional with two years in housekeeping, customer service, and management. Skilled in maintaining high standards of cleanliness and guest satisfaction while managing and training staff. Strong organizational skills, attention to detail, and the ability to work independently and in teams. Proven reliability, professionalism, and a keen sense of cleanliness. Adept at promptly handling guest requests and concerns. Committed to compliance with hotel policies and safety regulations. Ready to contribute my extensive hospitality background to the dynamic team at Paradox Hotel Vancouver. Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
28
28
years of professional experience
Work History
Store Operator
Ching Roll Mini Store
07.2011 - Current
- Open and close the store on schedule
- Maintain cleanliness, orderliness, and product display
- Restock shelves and ensure products remain fresh and presentable.
- Monitor expiry dates and rotate stock appropriately.
- Attend to customers politely and promptly.
- Handle small disputes or neighbor concerns calmly.
- Provide simple credit ('lista") management.
- process cash transaction accurately
- Maintain a daily sales log.
- Secure earnings and prepare cash for restocking.
- Track inventory levels and identify fast-moving and slow-moving items.
- Conduct weekly and monthly inventory counts.
- Communicate with local wholesalers and delivery suppliers.
- Safeguard the store from theft.
- Monitor surroundings and ensure the store front remains safe.
Relief Supervisor
TA F&B Limited Group
04.2024 - 10.2024
- Ensure all housekeeping activities are performed efficiently and according to hotel standards
- Monitor and evaluate the performance of room attendants, providing feedback and guidance as needed
- Inspect guest rooms, corridors, and public areas to ensure cleanliness and adherence to hotel standards
- Conduct training sessions for new housekeeping staff
- Provide ongoing training and development for existing staff to enhance their skills and performance
- Ensure guest satisfaction by addressing any issues or concerns promptly
- Ensure compliance with hotel policies, procedures, and safety regulations.
Room Attendant Housekeeper
TA F&B Limited Group
10.2022 - 04.2024
- Thoroughly clean and tidy guest rooms, including making beds, changing linens, dusting furniture, vacuuming floors, and emptying trash bins
- Clean and disinfect bathrooms, including sinks, toilets, showers, and tubs
- Replenish towels, toiletries, and other amenities
- Greet guests politely and assist with any questions or concerns they may have
- Report and turn in any lost and found items to the housekeeping office
- Inspect guest rooms for any maintenance issues or damage and report them to the maintenance department
- Follow hotel policies, procedures, and safety regulations.
Housekeeper
Integral Services Group
10.2022 - 01.2023
- Keeping washrooms, and food court clean and sanitize
- Remove waste (empty trash and recycle bins, transport trash, and waste to proper disposal areas)
- Clean/maintain surface areas (dust, sanitize, glass/mirror/window cleaning, metal/wood polishing)
- Trained newly hired housekeeper
- Perform other general cleaning duties as needed
- Interacted pleasantly with customers when performing daily duties.
Agent/Collector
St. Peter Life Plan Insurance
05.2010 - 06.2011
- Provide warm and professional customer service while onboarding new clients and maintaining existing clients, including scheduling appointments, responding to inquiries, determining insurance eligibility, submitting claims, and answering billing and insurance policy questions
- Performing new client insurance
- Performing insurance collections daily
- Performing bank collections daily.
Domestic Helper/Caregiver
Tan Jok Toi (Singaporean Employer)
05.2009 - 05.2010
- Performing necessary housekeeping to maintain a clean living
- Notifying family and doctors of any changes in the client's mental or physical health
- Assessing medical needs
- Adherence to a prescribed healthcare plan, which may include assisting with exercise and medication administration
- Meal preparation in accordance with dietary restrictions
- Helping employers with shopping.
Food Attendant
De Luxe Restaurant
05.1998 - 03.2009
- Taking orders from customers
- Serving food to customers
- Communicate customers' reservations for special events like weddings, christenings, birthdays, and special occasions
- Executing basic bartending
- In charge of selling bakery products
- Creating inventories.
Housekeeping Room Attendant
Baguio Palace Hotel
11.2002 - 03.2003
- Maintaining and cleaning the building's common areas, such as the lobby
- Making a technical or safety check of the space and alerting maintenance if there are any difficulties
- Restocking the minibar in the room with food and drink
- Removing the trash
- Changing blankets, sheets, and pillows
- Keeping a tidy, packed, and arranged cleaning cart
- Cleaning and polishing the room's furniture and other elements
- Regularly sweeping, vacuuming, and cleaning floors
- Greeting visitors and attending to their issues or inquiries
- Avoid cross-contamination across the facility and in the rooms where guests stay
- Sustaining constant communication with management, other housekeepers, and other attendants
- Examining the rooms for supplies and replenishing things like soap or toilet paper.
Education
Bachelor of Science Hotel and Restaurant Management -
Pangasinan State University
Dagupan City, Pangasinan01.2003
Skills
- Organized
- Flexible
- Detail-Oriented
- Ability to work Independently
- Fast learner
- Reliability, professional, and with a keen sense of cleanliness
- Interpersonal skills
- Nonverbal communication
Timeline
Relief Supervisor
TA F&B Limited Group
04.2024 - 10.2024
Room Attendant Housekeeper
TA F&B Limited Group
10.2022 - 04.2024
Housekeeper
Integral Services Group
10.2022 - 01.2023
Store Operator
Ching Roll Mini Store
07.2011 - Current
Agent/Collector
St. Peter Life Plan Insurance
05.2010 - 06.2011
Domestic Helper/Caregiver
Tan Jok Toi (Singaporean Employer)
05.2009 - 05.2010
Housekeeping Room Attendant
Baguio Palace Hotel
11.2002 - 03.2003
Food Attendant
De Luxe Restaurant
05.1998 - 03.2009
Bachelor of Science Hotel and Restaurant Management -
Pangasinan State University
Work Preference
Work Type
Full TimeLocation Preference
On-SiteImportant To Me
Career advancementWork-life balancePersonal development programsPaid time offPaid sick leaveQuote
The first one gets the oyster, the second gets the shell
Andrew Carnegie
Interests
Languages
English
Intermediate (B1)