Richelda P. Escaro
Pasay City
Summary
To seek a challenging opportunity in a wide range high standard company where my recent skills and educational achievements can be adequately used.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Care Worker
Kenshokai Group (JPEPA)
09.2021 - 10.2024
- Ensured timely administration of medication, following strict protocols to maintain patient safety.
- Provided emotional support and companionship to patients, building trust and improving overall wellbeing.
- Fostered a safe, comfortable environment for patients by maintaining clean and organized living spaces.
- Enhanced patient well-being by providing personalized care and support tailored to individual needs.
- Maintained detailed records of patient care, documenting progress and areas requiring further attention from healthcare professionals.
- Collaborated with healthcare professionals to develop customized care plans for optimal patient outcomes.
Sr. Reference File Maintainer Associate
IMS Health and Quintile IMS (IQVIA)
07.2015 - 11.2020
- Complete maintenance of reference data (Individual & Workplace) as essential for US Production
- Internet search, phone calls, source books, etc.) to gather information from third parties that will augment the completeness or accuracy of IMS reference data
- Solicits information from other IMS departments to identify when and how to correct inaccurate data, delete data, or add new entries to make the reference files more complete
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Gathered Information data through identified projects from clients in local Office
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Produces files and outputs for specified production and quality control processes, client support activities, etc
- Respond to queries on reference data (as required), referring difficult queries
- Receive and respond to Client Data Inquiries
- Critical analysis and trend analysis in providing accurate data to the client
- Follow standard practices and business procedures
- Perform outbound phone verification of details on prescriber records to validate accuracy of reference data maintained as well as capture client-required details such as primary office address and primary profession/specialty
- Responsible for complying the internal quality standard.
- Ensure data cleanup of databases
Account Executive
Pacific Cross Health Care Inc.
09.2014 - 06.2015
- Company Overview: http://www.pacificcross.com.ph
- Being able to have a good customer support and to have them apply for a Medical Health Insurance that keeps them protected from any financial hardships in terms of creating a good medical health plan that will secure the health of the individuals with quality health care that they deserve
- To know pre-existing conditions of the patient and give explanation needed for the Illnesses for them to understand what specific conditions will be covered upon hospitalization
- Provide good quality support for the patient and encouraged them to do simultaneous check-ups so that they are aware of the said conditions they are experiencing
- Provide comfort by reminding them always that Health is always their priority
- Http://www.pacificcross.com.ph
Medical Information Officer
Asian Life & General Assurance Corporation
09.2013 - 02.2014
- Company Overview: https://www.asianlife.com.ph/
- Provide good customer service by means of answering all queries of the patient
- Was able to explain all the benefits they are entitled for the specific illness
- Answer all necessary questions in terms of Accreditation especially for Hospital, Clinics, and Doctors
- Explains benefits each of individual plans so they have knowledge whenever they need to feel uneasy and wanting to have a good check-up in highly most top hospital in the country
- Determines requirements by working with customers
- Answers inquiries by clarifying desired information; researching, locating, and providing information
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
- Fulfils requests by clarifying desired information; completing transactions; forwarding requests
- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
- Https://www.asianlife.com.ph/
Education
Bachelor of Science - Nursing
Manila Tytana Colleges
01.2012
High School Graduate -
Mulanay Institute
Mulanay, Quezon01.2008
Grade School Graduate -
Mulanay Central School
Mulanay, Quezon01.2004
Skills
- Communication skills
- Organizational skills
- Managerial skills
- Analytical skills
- Attention to details
- Computer skills
- Customer service
- Tele-marketing
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Able to speak a different language specifically (NIHONGO)
- With acquired certification of JLPT N3.
Languages
English
Japanese
Intermediate (B1)
Personal Information
- Date of Birth: 04/25/92
- Gender: Female
- Nationality: Filipino
Certification
Japanese-Language Proficiency Test
Level 3.
Additional Information
Able to speak and wright Japanese.
Timeline
Care Worker
Kenshokai Group (JPEPA)
09.2021 - 10.2024
Sr. Reference File Maintainer Associate
IMS Health and Quintile IMS (IQVIA)
07.2015 - 11.2020
Account Executive
Pacific Cross Health Care Inc.
09.2014 - 06.2015
Medical Information Officer
Asian Life & General Assurance Corporation
09.2013 - 02.2014
High School Graduate -
Mulanay Institute
Grade School Graduate -
Mulanay Central School
Bachelor of Science - Nursing
Manila Tytana Colleges
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