Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Richel Okawa

Pili, Province Of Camarines Sur,CAS

Summary

Excelling in customer service and problem-solving. Recognized for enhancing customer satisfaction and fostering strong team relationships. Skilled in decision-making and workload management, driving operational efficiency and strategic growth through effective communication and service delivery.

Overview

15
15
years of professional experience

Work History

Assistant Manager

BB Comprada Grain Center
01.2021 - Current


  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Manager

SPINTIME LAUNDRY HOUSE
05.2019 - 07.2020
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Assistant Manager

VHM Farm
06.2017 - 01.2018
  • Completed regular inventory counts to verify stock levels and forecast future needs.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Sales and Purchasing Representative/ISOCoordinator

DIC Seimitsu Phils. Inc.
02.2012 - 07.2013
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Negotiated prices, terms of sales and service agreements.
  • Consulted with businesses to supply accurate product and service information.
  • Enhanced ISO compliance by developing and implementing effective quality management systems.

Office Assistant

HRD (S) PTE., LTD.
07.2010 - 12.2010


  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Expedited document processing with accurate data entry and timely filing.

Education

Bachelor of Science - Nursing

NAGA COLLEGE FOUNDATION
Naga, Province Of Camarines Sur, Philippines
05-2008

Associate of Science - DATA ENCODER

PHILIPPINE COMPUTER FOUNDATION COLLEGE, INC.
Naga, Province Of Camarines Sur, Philippines
03-2006

Skills

  • Customer service
  • Decision-making
  • Problem-solving
  • Time management

Timeline

Assistant Manager

BB Comprada Grain Center
01.2021 - Current

Manager

SPINTIME LAUNDRY HOUSE
05.2019 - 07.2020

Assistant Manager

VHM Farm
06.2017 - 01.2018

Sales and Purchasing Representative/ISOCoordinator

DIC Seimitsu Phils. Inc.
02.2012 - 07.2013

Office Assistant

HRD (S) PTE., LTD.
07.2010 - 12.2010

Bachelor of Science - Nursing

NAGA COLLEGE FOUNDATION

Associate of Science - DATA ENCODER

PHILIPPINE COMPUTER FOUNDATION COLLEGE, INC.

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Richel Okawa