Richard Harn
Summary
Strategy-focused professional with over a decade of experience in project governance, strategic program delivery, and executive support. Proven ability to support leadership teams with data-driven insights, manage and collaborate cross-functional work streams, and coordinate organizational initiatives. Strong background in stakeholder engagement and business acumen. Adept in systems thinking, change management, and strategic planning, with a passion for driving innovation and empathetic design within mission-driven environments.
Overview
24
24
years of professional experience
10
10
Years of management and leadership roles
8
8
Years of Project Management experience
28
28
Years of professional learning and development
Work History
Project Manager & Executive Assistant
VINCENTIAN FOUNDATION
08.2015 - 12.2022
- Partnered with executive leadership to coordinate and deliver strategic community programs impacting over 1,300 rural families.
- Conducted qualitative research and developed compelling presentations to stakeholders and donors.
- Managed stakeholder relationships, monitored program impact.
- Applied change management principles to ensure sustainable adoption of new community initiatives.
- Led data reporting, documentation, and donor proposal development aligned with program objectives.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Enhanced team performance with targeted training programs, addressing skill gaps and promoting professional development.
- Achieved high levels of team engagement and morale by promoting collaborative and inclusive work environment.
- Led cross-functional teams to successful project completions, improving team cohesion and productivity with effective leadership strategies.
- Improved stakeholder satisfaction with detailed project updates and proactive issue resolution.
- Facilitated workshops to collect project requirements and user feedback.
- Facilitated training and onboarding for incoming office staff.
- Supported strategic planning sessions, providing logistical support and compiling necessary background materials.
Operations Manager & Trainer
HIGHER HORIZONS Co
01.2012 - 01.2015
- Designed and implemented training programs to build capacity and support organizational priorities.
- Applied critical and systems thinking to refine operations, resulting in efficiency improvements and measurable impact.
- Conducted market analysis to support strategic decisions and content development.
- Facilitated team discussions and change initiatives across culturally diverse audiences.
Assistant Manager, RFS Delivery
IBM Global Services
01.2010 - 01.2012
- Oversaw global delivery metrics and mentored teams in risk and project management protocols.
- Developed internal communications and dashboards for executive reviews.
- Ensured compliance with international delivery standards and improved issue resolution across business units.
Sales Lead - Bid Management
IBM Global Services
01.2009 - 01.2010
- Tapped by leadership to help kick off and lead global projects newly transitioned to local teams-building governance structures and workflows from the ground up.
- Managed RFPs and bid processes, ensuring smooth coordination across global teams and alignment with strategic sales goals.
- Played a key role in scaling the team from 14 to 180 members in under a year, supporting operational growth and delivery excellence.
- Worked cross-functionally with sales, process, and delivery teams to support multi-region initiatives with clear execution plans.
Manager, Program Transition
ePLDT VENTUS, INC
01.2008 - 01.2009
- Supported the Business Development team in account transition activities and cross-departmental initiatives.
- Strengthened organizational delivery by aligning multiple functions around shared goals and operational priorities.
- Led program transitions with a focus on governance, coordination, and seamless execution across teams.
- Built and maintained strong stakeholder relationships, ensuring business continuity and client satisfaction during high-impact transitions.
- Drove collaboration between business development, operations, and account teams to ensure smooth ramp-up and sustainable handover of new programs.
Asst. Center Manager
Teleperformance Tektite
10.2006 - 12.2008
- Managed the sales and customer service operations for a US-based client.
- Optimized work schedules in collaboration with the Center Manager, Client Services Manager, Workforce staff, and HR staff decreasing tardiness and absenteeism, improving overall performance.
- Ensured prompt resolution of escalated issues by liaising with the center manager and providing accurate information on the situation.
- Collaborated with center manager to develop and implement policies, procedures, and goals for improved performance.
Customer Service Representative
JP Morgan & Chase
08.2005 - 09.2006
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Project Manager
Saber Development Foundation
03.1999 - 09.2004
- Managed the porterage services concession at all terminals of the Manila International Airport Authority.
- Designed and streamlined operations ensuring maximum coverage of passengers at all times
- Significantly improved passenger satisfaction, airport staff satisfaction, and professionalism
- Designed the financial system with specifications and tight controls from the Board of Trustees
Account Officer
Equitable Banking & Trust Corporation
01.1997 - 02.1999
- Managed institutional accounts for the Corporate Banking Group maintaining a portfolio of the bank's various products and services.
- Developed strong relationships with clients by promptly addressing inquiries or concerns related to their accounts.
- Enhanced accuracy in account reconciliations by closely reviewing transactions for discrepancies or errors before finalizing financial statements.
- Qualified for the bank's Management & Operational Development Program within 4 months and finished among the Top 3.
- Increased client satisfaction by providing timely and accurate financial reports.
Key Accounts Executive
Licensed Distributorships
01.1995 - 01.1997
- Managed top accounts and key partners in the sales and marketing of top brands in the wines & spirits industry
- Delivered exceptional customer service by promptly addressing inquiries or concerns from key accounts, resulting in increased loyalty and trust from clients.
- Secured new business opportunities by leveraging strong relationships within existing customer base and utilizing a consultative selling approach.
- Conducted regular business reviews with key accounts to assess performance metrics and identify areas of improvement.
Education
Bachelor of Science - Management
ATENEO DE MANILA UNIVERSITY
Loyola Heights, QC10-1994
Skills
- Strategic Program & Project Management
- Effective communication skills for business application
- Systems thinking application
- Stakeholder Engagement
- Strategic problem solving
- Empathetic design approach
- Cross-Functional Team Collaboration & Coordination
- Cultural Sensitivity & Facilitation Skills
- Commitment to continuous learning
Timeline
Project Manager & Executive Assistant
VINCENTIAN FOUNDATION
08.2015 - 12.2022
Operations Manager & Trainer
HIGHER HORIZONS Co
01.2012 - 01.2015
Assistant Manager, RFS Delivery
IBM Global Services
01.2010 - 01.2012
Sales Lead - Bid Management
IBM Global Services
01.2009 - 01.2010
Manager, Program Transition
ePLDT VENTUS, INC
01.2008 - 01.2009
Asst. Center Manager
Teleperformance Tektite
10.2006 - 12.2008
Customer Service Representative
JP Morgan & Chase
08.2005 - 09.2006
Project Manager
Saber Development Foundation
03.1999 - 09.2004
Account Officer
Equitable Banking & Trust Corporation
01.1997 - 02.1999
Key Accounts Executive
Licensed Distributorships
01.1995 - 01.1997
Bachelor of Science - Management
ATENEO DE MANILA UNIVERSITY
Accomplishments
- Designed and launched the Pabuhay para sa Pabahay Project, exponentially stakeholder engagement and outreach
- Designed and launched the Rice-Up Project ensuring households have at least 25kg of rice every month during COVID
- Designed and launched the Office Relocation Project, using Location Strategy and close communication with stakeholders resulting in a 28% savings in operational costs, increased stakeholder engagement, improved stakeholder satisfaction
- Designed and launched the Financial Literacy Project, aimed at increasing inclusion to financial services and introducing digital innovations like GCash resulting in 68% increase in bank accounts among members, ownership of mobile devices, and internet connectivity in households..
Additional Information
- Strong business acumen and entrepreneurial mindset
- Customer-experience driven
- Able to work effectively in diverse environments and ambiguous situations
- Strong professional development in corporate & nonprofit settings
- Values higher learning and continuous improvement
Hobbies and Interests
- Sports and Exercise
- Downtime with family and long time friends
- Eating good food and patronizing new restaurants
- Online activities for latest events and staying connected with people in my social and professional circles
- Passionate about learning new concepts and developing new skills
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